Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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My husband and I bought a new home in 2007. Before that, we had Monitronics Security System for approximately 10 years. We had very good reliable service with Monitronics. Our new house already had a service set up...ADT.
We have had a problem with the system going down and showing a yellow triangle on the box...meaning we have lost touch with the alarm company and they are not reading our system. We did not know that is what that triangle meant, and ADT did not let us know they had lost communication with our system. We don't know why this happens, but it happens often.
Also, the system has gone off if we have opened a door without disarming the system by accident and we have run to the box and put in our passkey information...and the company never contacts us afterwards. We do not get a phone call or anything letting us know they noticed the alarm going off. Basically, we never know for sure if the company is in touch with our system We've had the system over two years. We are hanging in there until our three year contract is up.
After that, we will be learning all we can about the different systems...and deciding who we want to go with. I think the three year contract is too long...and it forces customers to keep a system they don't fully trust. Trust is very important when you are talking about the security of your home and family and when you have a security system you should be able to trust that the company is indeed monitoring your system.
I have never felt that ADT has answered our questions to our satisfaction. I feel like we are always more confused after talking to them than we were before we called.
We have had a problem with the system going down and showing a yellow triangle on the box...meaning we have lost touch with the alarm company and they are not reading our system. We did not know that is what that triangle meant, and ADT did not let us know they had lost communication with our system. We don't know why this happens, but it happens often.
Also, the system has gone off if we have opened a door without disarming the system by accident and we have run to the box and put in our passkey information...and the company never contacts us afterwards. We do not get a phone call or anything letting us know they noticed the alarm going off. Basically, we never know for sure if the company is in touch with our system We've had the system over two years. We are hanging in there until our three year contract is up.
After that, we will be learning all we can about the different systems...and deciding who we want to go with. I think the three year contract is too long...and it forces customers to keep a system they don't fully trust. Trust is very important when you are talking about the security of your home and family and when you have a security system you should be able to trust that the company is indeed monitoring your system.
I have never felt that ADT has answered our questions to our satisfaction. I feel like we are always more confused after talking to them than we were before we called.