Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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Anyone reading these reviews keep in mind that all major companies are not able to satisfy everyone and the bigger the company, the more complaints.
This is true with any industry not just alarm companies. If 98% of the people out there are happy, any company out there has done a great job. But when you have a few million customers you are going to have tens of thousands of unhappy customers. The problem with the internet is that people usually post complaints, very few who are satisfied go out of their way to let you know they are happy(what is the benefit for them?).
But being an ADT customer myself, and a dealer employee, I am very pleased with my service and have not had a single problem. I have heard far more customers rave about ADT than be unsatisfied. The bottom line is, it all depends on who assists you though the sales and installation process. Did a jerk help you? Or a nice honest person? (with thousands of employees, sometimes that is hard to control) ... sadly not everyone cares about you, some just care about the all mighty dollar.
If ADT was a horrible company, like some of these reviews state, would ADT still be in business? How about for the last 130 years?
This is true with any industry not just alarm companies. If 98% of the people out there are happy, any company out there has done a great job. But when you have a few million customers you are going to have tens of thousands of unhappy customers. The problem with the internet is that people usually post complaints, very few who are satisfied go out of their way to let you know they are happy(what is the benefit for them?).
But being an ADT customer myself, and a dealer employee, I am very pleased with my service and have not had a single problem. I have heard far more customers rave about ADT than be unsatisfied. The bottom line is, it all depends on who assists you though the sales and installation process. Did a jerk help you? Or a nice honest person? (with thousands of employees, sometimes that is hard to control) ... sadly not everyone cares about you, some just care about the all mighty dollar.
If ADT was a horrible company, like some of these reviews state, would ADT still be in business? How about for the last 130 years?