Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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I recently had ADT install an alarm system in my house, worst mistake I have ever made.
The tech. convinced me to have extra equipment installed (his tactic was by scaring my family once I left the room) and we gave in. We had extra motion sensors added and extra smoke detectors.
Once he left we had 3 days to play with the system before it went live. On the second day, we realized that the extra equipment we paid for did not work so I called to have it removed. Once he took the stuff out he told me since I paid with my debit card that my money would go back into my account the following day (that was Nov. 3).
I called 3 days later to check and see where my money was because extra equipment is not cheap! I was given the run around, they wanted to keep my money and apply it to my bill monthly even though it was set up as a direct debit. I asked for my refund and the man told me that it could possibly take up to 30 days!! I told the man then that I wanted to cancel the service with them and they can remove their product from my home.
They transfered me to the cancellation dept. and I told them everything that happened. This woman told me I would receive a phone call to set up for a tech to remove the the alarm. No one ever called. So by this time I was past my 3 day trial and I was in a contract with them. I called back again and I was rudely hung up on. As a new customer to them they had the WORST customer service.
So in the end I dont recommend anyone to use ADT they are a shady company. It's now November 29 2009, and they still owe me a considerable amount of money.
The tech. convinced me to have extra equipment installed (his tactic was by scaring my family once I left the room) and we gave in. We had extra motion sensors added and extra smoke detectors.
Once he left we had 3 days to play with the system before it went live. On the second day, we realized that the extra equipment we paid for did not work so I called to have it removed. Once he took the stuff out he told me since I paid with my debit card that my money would go back into my account the following day (that was Nov. 3).
I called 3 days later to check and see where my money was because extra equipment is not cheap! I was given the run around, they wanted to keep my money and apply it to my bill monthly even though it was set up as a direct debit. I asked for my refund and the man told me that it could possibly take up to 30 days!! I told the man then that I wanted to cancel the service with them and they can remove their product from my home.
They transfered me to the cancellation dept. and I told them everything that happened. This woman told me I would receive a phone call to set up for a tech to remove the the alarm. No one ever called. So by this time I was past my 3 day trial and I was in a contract with them. I called back again and I was rudely hung up on. As a new customer to them they had the WORST customer service.
So in the end I dont recommend anyone to use ADT they are a shady company. It's now November 29 2009, and they still owe me a considerable amount of money.