Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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We had initially attempted to sign up directly with ADT but having just moved from Canada we had a credit history which was very anemic. The rep. subsequently directed us to a local provider, and as a result, we signed with the local company and ADT monitored our system.
Now, our house was already pre-wired, so other than the window/door sensors being installed we were all set; total monthly fee $27 per month. 5 years later, a letter arrives informing us that ADT no longer has a business relationship with the local dealer and "If" we wanted ADT to continue to be our monitoring service we would have to sign a new 3-year contract! And get this; our monthly service fee would increase to $33 per month! Now what do we get for the extra 3-year contract and our hard earned money? Nothing, no extra sensors; no extra features (e.g. remote activation); no discount for being a loyal ADT customer (Note nearly every window door and our front lawn has ADT signage!) To add to the madness, the member of the former local company called us with their expressed intent to "keep us" and move over to another monitoring service monitoring provider!
Note as a statement of fact, we were happy with ADT, they did what we were paying them for. I also understand the need to have a contract and with payment terms, but PLEASE! Sign us up for 3-years, break it (perhaps we sell and move) and then we're on the hook for having to pay 75% of the contractual agreement! So is ADT's "commitment to its customers" really based on forcing customers to remain loyal? Surely, the better solution would have been to seamlessly extend a no term contract to such customers, and perhaps even offer an X for Y discount for the inconvenience. And you would have been able to keep us and avoided the following:
1 unhappy customer spending $27/month $324
This unhappy customer tells on avg. 11 other people: 11
These 11 people tell 5 others: 55
Total people 1 lost customer influences: 66
Now let's assume 25% of those 66 customers will not do
Business with ADT: 17
Amount of lost opportunity from 17 people
Who would likely spend $27/month: $5500
Not for a large amount of money for ADT Corporation, but understand the estimate is based on word of mouth and does not include other communication mediums, facebook, tweeter or electronic review board like this one.
Update:
We eventually left ADT and we signed a three year contract with one if their competitors, the new service came back with remote alarm key gobs (which we paid for), and two in door motion dectors (which we did not pay for). Excl. the key fobs our MRC is $31.95. We are happier somewhat, the new company's response time is a little slower but we'll live.
Now, our house was already pre-wired, so other than the window/door sensors being installed we were all set; total monthly fee $27 per month. 5 years later, a letter arrives informing us that ADT no longer has a business relationship with the local dealer and "If" we wanted ADT to continue to be our monitoring service we would have to sign a new 3-year contract! And get this; our monthly service fee would increase to $33 per month! Now what do we get for the extra 3-year contract and our hard earned money? Nothing, no extra sensors; no extra features (e.g. remote activation); no discount for being a loyal ADT customer (Note nearly every window door and our front lawn has ADT signage!) To add to the madness, the member of the former local company called us with their expressed intent to "keep us" and move over to another monitoring service monitoring provider!
Note as a statement of fact, we were happy with ADT, they did what we were paying them for. I also understand the need to have a contract and with payment terms, but PLEASE! Sign us up for 3-years, break it (perhaps we sell and move) and then we're on the hook for having to pay 75% of the contractual agreement! So is ADT's "commitment to its customers" really based on forcing customers to remain loyal? Surely, the better solution would have been to seamlessly extend a no term contract to such customers, and perhaps even offer an X for Y discount for the inconvenience. And you would have been able to keep us and avoided the following:
1 unhappy customer spending $27/month $324
This unhappy customer tells on avg. 11 other people: 11
These 11 people tell 5 others: 55
Total people 1 lost customer influences: 66
Now let's assume 25% of those 66 customers will not do
Business with ADT: 17
Amount of lost opportunity from 17 people
Who would likely spend $27/month: $5500
Not for a large amount of money for ADT Corporation, but understand the estimate is based on word of mouth and does not include other communication mediums, facebook, tweeter or electronic review board like this one.
Update:
We eventually left ADT and we signed a three year contract with one if their competitors, the new service came back with remote alarm key gobs (which we paid for), and two in door motion dectors (which we did not pay for). Excl. the key fobs our MRC is $31.95. We are happier somewhat, the new company's response time is a little slower but we'll live.