Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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This review is for ADT the company. I cancelled my contract within 3 days in writing, received a signed return receipt for the certified cancellation letter and yet ADT still calls and sends a bill.
I explained the situation to an ADT rep (the second time) on Sept 3rd and received the last bill on Sept 6. My credit card company refunded all my money associated with ADT and its contractors as a result of me exercising my right of cancellation and ADT reps are either ignorant of the facts or don't care. Either way, their management seems to be less than diligent or simply doesn't care as they pursue their attempt at collection. Everything I read about this company seems to indicate they are falling apart from the inside out. There is no excuse for poor, ignorant, and/or rude customer service. ADT... wake up... You cannot tell me you'll discontinue my service thirty days after receiving my letter when I cancelled within three business days of signing. It's already cancelled! The representative of the local alarm company was very gracious and a pleasure to deal with.
Update:
This is a followup on my ADT corporate review of 09/09. ADT finally woke up after being contacted by the BBB concerning my complaint. I began to get calls from a "corporate customer relations consultant with ADT." She finally emailed me after several calls were not answered. The calls were not answered because I was through talking with any ADT rep since they all dismissed my complaint without researching it. I had no desire to discuss it further with anyone else. I had cancelled within 3 days, exercising my legal right of cancellation by certified mail, return receipt, cancelled my credit card so they couldn't hit it any more and the credit card company refunded all my money paid to ADT after receiving proof of cancellation. ADT, it seems, couldn't have cared less about what I was trying to tell them until the BBB finally got through somehow.
In the email, the "corporate customer relations consultant" informed me that "After reviewing your account I found that your account has been cancelled and all collections efforts have been ceased. I verified that the 3 day cancellation request was received and recorded. Please don't hesitate to contact me to discuss this issue further. My contact information is below." Welcome to reality ADT. I cancelled my contract after reading the reviews on this site and I recommend anyone taking the time to read these reviews, take them seriously. Pay no attention to any rebuttal offered by employees of the company. ADT will snare you like a fly in a spider web and show the same mercy a spider shows its victim. This is the type of predetory company that has taught me that if I want peace... I need to prepare for war. I did and I prevailed against their scandalous tactics. The last thing I want to do now is contact them again for discussion of anything.
Good luck everyone.
I explained the situation to an ADT rep (the second time) on Sept 3rd and received the last bill on Sept 6. My credit card company refunded all my money associated with ADT and its contractors as a result of me exercising my right of cancellation and ADT reps are either ignorant of the facts or don't care. Either way, their management seems to be less than diligent or simply doesn't care as they pursue their attempt at collection. Everything I read about this company seems to indicate they are falling apart from the inside out. There is no excuse for poor, ignorant, and/or rude customer service. ADT... wake up... You cannot tell me you'll discontinue my service thirty days after receiving my letter when I cancelled within three business days of signing. It's already cancelled! The representative of the local alarm company was very gracious and a pleasure to deal with.
Update:
This is a followup on my ADT corporate review of 09/09. ADT finally woke up after being contacted by the BBB concerning my complaint. I began to get calls from a "corporate customer relations consultant with ADT." She finally emailed me after several calls were not answered. The calls were not answered because I was through talking with any ADT rep since they all dismissed my complaint without researching it. I had no desire to discuss it further with anyone else. I had cancelled within 3 days, exercising my legal right of cancellation by certified mail, return receipt, cancelled my credit card so they couldn't hit it any more and the credit card company refunded all my money paid to ADT after receiving proof of cancellation. ADT, it seems, couldn't have cared less about what I was trying to tell them until the BBB finally got through somehow.
In the email, the "corporate customer relations consultant" informed me that "After reviewing your account I found that your account has been cancelled and all collections efforts have been ceased. I verified that the 3 day cancellation request was received and recorded. Please don't hesitate to contact me to discuss this issue further. My contact information is below." Welcome to reality ADT. I cancelled my contract after reading the reviews on this site and I recommend anyone taking the time to read these reviews, take them seriously. Pay no attention to any rebuttal offered by employees of the company. ADT will snare you like a fly in a spider web and show the same mercy a spider shows its victim. This is the type of predetory company that has taught me that if I want peace... I need to prepare for war. I did and I prevailed against their scandalous tactics. The last thing I want to do now is contact them again for discussion of anything.
Good luck everyone.