Review For: ADT Security Services/ Defender Security
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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I contacted ADT for info about an alarm system in early/mid Sept 09.
I told them what I was looking for in features, they said they would send a tech out to install, nothing was "firm" until install. They wanted my ss# to do credit check but I told them "no" I needed to talk w my husband,& we were also going to check Brinks to compare. But, I did give them my debit card to pull the 96.00 they wanted for the install...assuring me that it would be refunded IMMEDIATELY if we did not sign the contract.
The installer was here for 3hrs., did nothing because everything we were promised, he said couldn't do. We were on the phone with ADT & said "No,we aren't installing, using you, we want the acct credited" and they said they would do it "tomorrow".
Well, on the l9th of October I called & they said first that I never cancelled? Then they said the acct was credited on 10-14 and I'd see it in a few days. It's now the 27th and I just called and got some smart ... on the phone that tried to say it wasn't cancelled until the 19th... he was insulting and sarcastic. I called my bank and made a claim for the refund.
Wow ADT is sooo nice when you start and they grab the $ right off, but just try and get a quick, or even timely refund???
Don't go to ADT.
I told them what I was looking for in features, they said they would send a tech out to install, nothing was "firm" until install. They wanted my ss# to do credit check but I told them "no" I needed to talk w my husband,& we were also going to check Brinks to compare. But, I did give them my debit card to pull the 96.00 they wanted for the install...assuring me that it would be refunded IMMEDIATELY if we did not sign the contract.
The installer was here for 3hrs., did nothing because everything we were promised, he said couldn't do. We were on the phone with ADT & said "No,we aren't installing, using you, we want the acct credited" and they said they would do it "tomorrow".
Well, on the l9th of October I called & they said first that I never cancelled? Then they said the acct was credited on 10-14 and I'd see it in a few days. It's now the 27th and I just called and got some smart ... on the phone that tried to say it wasn't cancelled until the 19th... he was insulting and sarcastic. I called my bank and made a claim for the refund.
Wow ADT is sooo nice when you start and they grab the $ right off, but just try and get a quick, or even timely refund???
Don't go to ADT.