Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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To the person that wrote: "ADT is incompetent, inconsistent, and inconsiderate. I have to speak to a manager every time I call because the (see Aug 30/09 review)"
Its common sense that you must test the system yourself weekly. If anything, it should say it ON the keypad! Why is it up to someone else to test it for you? When you buy a car from a car dealership, are they checking on it a year down the road to make sure your brakes are wearing correctly? Or that it even starts everyday as it should? NO. I don't know why people think its any different, for ANY Security system! It's in your home, and its up to YOU to make sure it works!
Since you have ADT, you can also have a technician come out and send out a monthly "TIMER TEST" to make sure communication is correctly working. Because its obviously too hard for you to take 5 minutes of your time and call the monitoring center, put your system on test, and do a walkthrough with the associate over the phone to test the system.
Damn, call your sales rep and they will even help you out!
Its common sense that you must test the system yourself weekly. If anything, it should say it ON the keypad! Why is it up to someone else to test it for you? When you buy a car from a car dealership, are they checking on it a year down the road to make sure your brakes are wearing correctly? Or that it even starts everyday as it should? NO. I don't know why people think its any different, for ANY Security system! It's in your home, and its up to YOU to make sure it works!
Since you have ADT, you can also have a technician come out and send out a monthly "TIMER TEST" to make sure communication is correctly working. Because its obviously too hard for you to take 5 minutes of your time and call the monitoring center, put your system on test, and do a walkthrough with the associate over the phone to test the system.
Damn, call your sales rep and they will even help you out!