Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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We have had ADT since June 2006 and have had a very good experience with it all around.
We had a break in over the Labor Day weekend when we were away and the system did its job - nothing was stolen and nothing was damaged because as soon as the alarm started its warning beeps, the perpetrator just made a beeline for the door. ADT did everything right - called us on the home phone, which I had forwarded to my cell phone (but they have continued on down the call list with incidents such as false alarms in the past) - and together we determined right away that the police should be called, which they did. ADT called me again when the police tripped the alarm a second time as they went through to check and secure our house - together with ADT we directed a 15 minute "ignore" on the alarm so the police could do their job. Not only were we able to continue our weekend away but we even got a good night's sleep, thanks to ADT.
The reason I am on this web site is that we will be expanding our system to include more door contacts in the garage, and also for video surveillance for our business lot adjacent to our residential lot. The installer, State Wide, no longer regularly offers ADT (they finally said they could provide us with ADT expansion if we choose to stay with ADT - Thanks!) and they want us to switch to Monitronics for less expense.
I looked at the reviews for Monitronics and they seem much worse than anything I have read here for ADT. A lot of the reviews on this page seem like they refer to the sales rep./installer rather than the actual service - or issues with canceling - it's hard to tell where the problem lies in those cases.
Anyway, ADT has been the right system for us and I believe we will be staying with them - the cost is worth it in my book.
Update:
We continue to be very happy with ADT. In fact, just yesterday I was testing my keychain button for the alarm, which has a panic button on it - I pressed the panic button to see what happens, the alarm went off immediately
in all its glory (loud!), and I canceled the alarm within about 3 seconds. A few seconds after that the phone rang and there was an ADT representative checking to see if the police needed to be called - he followed all the
proper procedures to ensure that I did not need assistance - everything was done right, as has been our experience since Day 1 with ADT.
Thank you again for this opportunity to register a compliment to this company - all too often, people only take the time to file complaints.
We had a break in over the Labor Day weekend when we were away and the system did its job - nothing was stolen and nothing was damaged because as soon as the alarm started its warning beeps, the perpetrator just made a beeline for the door. ADT did everything right - called us on the home phone, which I had forwarded to my cell phone (but they have continued on down the call list with incidents such as false alarms in the past) - and together we determined right away that the police should be called, which they did. ADT called me again when the police tripped the alarm a second time as they went through to check and secure our house - together with ADT we directed a 15 minute "ignore" on the alarm so the police could do their job. Not only were we able to continue our weekend away but we even got a good night's sleep, thanks to ADT.
The reason I am on this web site is that we will be expanding our system to include more door contacts in the garage, and also for video surveillance for our business lot adjacent to our residential lot. The installer, State Wide, no longer regularly offers ADT (they finally said they could provide us with ADT expansion if we choose to stay with ADT - Thanks!) and they want us to switch to Monitronics for less expense.
I looked at the reviews for Monitronics and they seem much worse than anything I have read here for ADT. A lot of the reviews on this page seem like they refer to the sales rep./installer rather than the actual service - or issues with canceling - it's hard to tell where the problem lies in those cases.
Anyway, ADT has been the right system for us and I believe we will be staying with them - the cost is worth it in my book.
Update:
We continue to be very happy with ADT. In fact, just yesterday I was testing my keychain button for the alarm, which has a panic button on it - I pressed the panic button to see what happens, the alarm went off immediately
in all its glory (loud!), and I canceled the alarm within about 3 seconds. A few seconds after that the phone rang and there was an ADT representative checking to see if the police needed to be called - he followed all the
proper procedures to ensure that I did not need assistance - everything was done right, as has been our experience since Day 1 with ADT.
Thank you again for this opportunity to register a compliment to this company - all too often, people only take the time to file complaints.