Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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I have had ADT for three years and under contract or I would have ran at the first incident.
About a year and a half ago the alarm went off in the middle of the night and as I rounded eveyone up and picked up the phone for the ADT rep that was calling to tell me that someone was coming in the bedroom window. This would have been information that I needed to know so that I could move the kids to another room for safety. Only problem was that they said that the master bedroom was on the back of the house and it is on the front, so now in the middle of all this I am having to explain to someone with absolutely no sense for stressful situation the floor plan of the house. The lady then told me that she had to get off the phone and that they had a call into the police. She refused to stay on the phone with me. So I hung up and called 911, and the police arrived. The alarm had a system error because it had rained, and the police said that they saw no indication of foot prints and no damage to any of the windows. They told me that I had an alarm issue and when I called ADT back the next day they told me they would charge me for the service call.
As if this was not enough, the same type of situation happened again where the alarm went off. This time they called about 30 minutes (I am not kidding) later and the police said we have searched every window door and the yard and nothing. But of course this is not ADTs problem.
Now the box on the door has come off and they will not repair that, so for 2 months I have had no alarm (that I am paying for) unless I pay them to send someone out, which is not worth it to me because they do not do their job anyways.
Thank goodness the contract is up and I can get a better company. To anyone thinking of using them, run. They are rude, their systems are faulty and they do not care, slow response time, seriously the biggest waste of money for the past two years. I would have been better off without an alarm.
About a year and a half ago the alarm went off in the middle of the night and as I rounded eveyone up and picked up the phone for the ADT rep that was calling to tell me that someone was coming in the bedroom window. This would have been information that I needed to know so that I could move the kids to another room for safety. Only problem was that they said that the master bedroom was on the back of the house and it is on the front, so now in the middle of all this I am having to explain to someone with absolutely no sense for stressful situation the floor plan of the house. The lady then told me that she had to get off the phone and that they had a call into the police. She refused to stay on the phone with me. So I hung up and called 911, and the police arrived. The alarm had a system error because it had rained, and the police said that they saw no indication of foot prints and no damage to any of the windows. They told me that I had an alarm issue and when I called ADT back the next day they told me they would charge me for the service call.
As if this was not enough, the same type of situation happened again where the alarm went off. This time they called about 30 minutes (I am not kidding) later and the police said we have searched every window door and the yard and nothing. But of course this is not ADTs problem.
Now the box on the door has come off and they will not repair that, so for 2 months I have had no alarm (that I am paying for) unless I pay them to send someone out, which is not worth it to me because they do not do their job anyways.
Thank goodness the contract is up and I can get a better company. To anyone thinking of using them, run. They are rude, their systems are faulty and they do not care, slow response time, seriously the biggest waste of money for the past two years. I would have been better off without an alarm.