Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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I have been with ADT for about 6 yrs and luckily, I haven't had a burglary or fire but I've always felt my home was protected if there was one.
Recently, I had a communications failure with my system which I found out about by them calling me. I admit I haven't been doing the monthly tests so I wouldn't have known until I tried to arm my system and I got a code showing something was wrong.
Anyway, when they couldn't fix the problem over the phone they told me a service call would be $100 unless I had a maintenance plan (extra $5/mth). I didn't have one so I asked if I could start one and have this service call be covered under the plan. I was told it wouldn't because it was faulty before the plan goes into effect (30 days). Of course I was thinking "so this is how they rip people off".
I was thinking of changing companies until I called ADT again a few days later to see if I could work something out with them. I was very pleasantly surprised when the customer rep not only didn't charge for the service call but in addition, gave me a year maintenance plan free and my next month's monitoring service free! Also she was able to have someone come out the same day!
I was almost speechless that they would do this and I can be a hard person to please. I felt that for all the bad reviews other people have posted, people should see this good review and see that ADT does provide good customer service.
They are awesome, thank you ADT!
Recently, I had a communications failure with my system which I found out about by them calling me. I admit I haven't been doing the monthly tests so I wouldn't have known until I tried to arm my system and I got a code showing something was wrong.
Anyway, when they couldn't fix the problem over the phone they told me a service call would be $100 unless I had a maintenance plan (extra $5/mth). I didn't have one so I asked if I could start one and have this service call be covered under the plan. I was told it wouldn't because it was faulty before the plan goes into effect (30 days). Of course I was thinking "so this is how they rip people off".
I was thinking of changing companies until I called ADT again a few days later to see if I could work something out with them. I was very pleasantly surprised when the customer rep not only didn't charge for the service call but in addition, gave me a year maintenance plan free and my next month's monitoring service free! Also she was able to have someone come out the same day!
I was almost speechless that they would do this and I can be a hard person to please. I felt that for all the bad reviews other people have posted, people should see this good review and see that ADT does provide good customer service.
They are awesome, thank you ADT!