Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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We recently had an ADT Rep. come out to our house to talk with us about their services.
She went over some of the services and looked around the house to recommend the best options. Towards the end of the conversation she laid out the contract (not to mention with over priced components). She then looked at us with a blank stare and expected us to decide at that moment what we wanted and sign the contract. When we told her that we thought this was only a consultation and needed some time to discuss, she gave us a blank stare and said she normally likes to do it in one visit and the only problem will be that she will need to drive all the way back to have us sign the contract once we decide (if we decided to go with ADT).
At this point the mood completely changed when the rep. realized they would not be making a sale today, and after that point we felt so uncomfortable that we couldn't wait to get this person out of our home. This person even went as far as telling us a story about how one of her current clients did not decide on the same day and then they got robbed. The rep. actually said she and her co workers laughed about it at the office when the client called back to have the alarm activated after they were robbed. Why would she tell us this story? No one can predict the future. And it also does not mean you have to be pressured into making a 3 year long commitment either. Anyone getting robbed is not a laughing matter. I found this so unprofessional and just plain weird.
We will not be going with ADT because of this, and not to mention the 3 year contract that they want to suck you into. With these economic times how can they expect a 3 year contract when people don't even know if they will have a job tomorrow?
ADT - you should pay attention to what kind of Reps. you have out there representing your company. It's really not that hard to make a sale: Competitive prices, Friendly and Responsive Customer Service, Skilled technicians and Representative HONESTY!!
She went over some of the services and looked around the house to recommend the best options. Towards the end of the conversation she laid out the contract (not to mention with over priced components). She then looked at us with a blank stare and expected us to decide at that moment what we wanted and sign the contract. When we told her that we thought this was only a consultation and needed some time to discuss, she gave us a blank stare and said she normally likes to do it in one visit and the only problem will be that she will need to drive all the way back to have us sign the contract once we decide (if we decided to go with ADT).
At this point the mood completely changed when the rep. realized they would not be making a sale today, and after that point we felt so uncomfortable that we couldn't wait to get this person out of our home. This person even went as far as telling us a story about how one of her current clients did not decide on the same day and then they got robbed. The rep. actually said she and her co workers laughed about it at the office when the client called back to have the alarm activated after they were robbed. Why would she tell us this story? No one can predict the future. And it also does not mean you have to be pressured into making a 3 year long commitment either. Anyone getting robbed is not a laughing matter. I found this so unprofessional and just plain weird.
We will not be going with ADT because of this, and not to mention the 3 year contract that they want to suck you into. With these economic times how can they expect a 3 year contract when people don't even know if they will have a job tomorrow?
ADT - you should pay attention to what kind of Reps. you have out there representing your company. It's really not that hard to make a sale: Competitive prices, Friendly and Responsive Customer Service, Skilled technicians and Representative HONESTY!!