Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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My husband and I have had on going problems with ADT Security since 2007. Picking them to help my husband has been the worst experience in our life. Here is a time line of the events:
11/02/07 My husband was the victim of a home burglary.
11/15/07 My husband received a security system from ADT in Apt 715
08/2008 My husband moves into a new apt in same apartment complex Apt 1027. We were told at that time that they would honor the original contract and not extend it. Told leave the system in the old apartment and they would install a new system in the new apartment.
Sent an installer out to install system. Installer was unable to get the system to work and said that he would be back the next day to finish. He never came. Set up another appointment, installer never showed.
9/19/08 Set up appointment, calls at 5:47 PM and says he's on the stuck on the Southside. We cancel appointment. Call national office. The national office said that the local office never turned the billing on and that they never activated the system.
11/2008 We returned from our honeymoon and I moved in. Since we were planning a wedding and trying to move me into the apartment my husband was not able to keep tabs on ADT. His mistake and he's aware of it.
12/10/08 Set up appointment to finish install, putting up connections. ADT sends service man who can't finish install. Says he'll send someone to finish install the next day.
12/17/08 11:19 AM Call to sent appointment to finish install. They set up appointment for coming Friday morning. Was told the contract date doesn't get extended.
12/19/08 Installer comes. Has problems with wall monitor. There are no signals going out since we do not have home phone service and since it's run off a cell signal that the system can't get a signal out. Something is also missing from the panel that holds down the tamper switch. Calls another installer to ask if he has another system on his truck. They decide to ball up some paper to put into the system to hold the tamper switch down. Said that the 2nd installer fixed problem.
02/04/09 Another appointment set. Having problems with system giving error messages and beeping at random times. Was told problem was fixed.
02/20/09 Another appointment set. Same problem as above. Find out that paper that was balled up on 12/08/08 was left in system and that it's no longer holding down tamper switch. Also found out that ADT's system was having problems, and that they had to cancel original account in their system and set up a new one.
Since that time we've had the system beep, give error messages and go off at random times at all hours of the day and night. Currently the system is not working, but because of everything we've just left it alone.
11/02/07 My husband was the victim of a home burglary.
11/15/07 My husband received a security system from ADT in Apt 715
08/2008 My husband moves into a new apt in same apartment complex Apt 1027. We were told at that time that they would honor the original contract and not extend it. Told leave the system in the old apartment and they would install a new system in the new apartment.
Sent an installer out to install system. Installer was unable to get the system to work and said that he would be back the next day to finish. He never came. Set up another appointment, installer never showed.
9/19/08 Set up appointment, calls at 5:47 PM and says he's on the stuck on the Southside. We cancel appointment. Call national office. The national office said that the local office never turned the billing on and that they never activated the system.
11/2008 We returned from our honeymoon and I moved in. Since we were planning a wedding and trying to move me into the apartment my husband was not able to keep tabs on ADT. His mistake and he's aware of it.
12/10/08 Set up appointment to finish install, putting up connections. ADT sends service man who can't finish install. Says he'll send someone to finish install the next day.
12/17/08 11:19 AM Call to sent appointment to finish install. They set up appointment for coming Friday morning. Was told the contract date doesn't get extended.
12/19/08 Installer comes. Has problems with wall monitor. There are no signals going out since we do not have home phone service and since it's run off a cell signal that the system can't get a signal out. Something is also missing from the panel that holds down the tamper switch. Calls another installer to ask if he has another system on his truck. They decide to ball up some paper to put into the system to hold the tamper switch down. Said that the 2nd installer fixed problem.
02/04/09 Another appointment set. Having problems with system giving error messages and beeping at random times. Was told problem was fixed.
02/20/09 Another appointment set. Same problem as above. Find out that paper that was balled up on 12/08/08 was left in system and that it's no longer holding down tamper switch. Also found out that ADT's system was having problems, and that they had to cancel original account in their system and set up a new one.
Since that time we've had the system beep, give error messages and go off at random times at all hours of the day and night. Currently the system is not working, but because of everything we've just left it alone.