Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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ADT Security provides the poorest customer service, unprofessional, and doesn't value customers.
After ADT installed the new battery, our alarm malfunctioned, keeps beeping out of control and every once in a while the alarm goes off. After I contacted the company, they promised to send some one to check on the problem. We've been waiting for 2 days and no one ever comes or not even a phone call from ADT. On the 2nd day, while my husband wasn't home, the alarm went off every 3-5 minutes. I panically called ADT, the technician named ****** instructed me to disarm the system by pressing the code in first, but regardless how many times I told her that the panel won't respond to any command. In other words, all the buttons didn't work.
As a last resort, she told me to unplug the main power to the system; unfortunately, I couldn't find it. It was a dire emergency, so I asked if she could send some one immediately. She said that I have to pay about $300 for overtime fees. I exploded and asked for the manager, and after she put me on hold a long while, I was transfered to some one named ****. He was no help at all because he said ADT only monitors our account, but it's up to the sub dealer for service and support.
I told him that I wanted to take this to legal because it's depressing when you have to go thru something like this. He refused to give me his last name and only gave me his operator #***** and he said he's located in New York.
If you ever want to have a security system either home or business don't go with ADT. They will NEVER be there when you needed them because their "sub dealers" don't work after business hours. Read all the complaints about them.
After ADT installed the new battery, our alarm malfunctioned, keeps beeping out of control and every once in a while the alarm goes off. After I contacted the company, they promised to send some one to check on the problem. We've been waiting for 2 days and no one ever comes or not even a phone call from ADT. On the 2nd day, while my husband wasn't home, the alarm went off every 3-5 minutes. I panically called ADT, the technician named ****** instructed me to disarm the system by pressing the code in first, but regardless how many times I told her that the panel won't respond to any command. In other words, all the buttons didn't work.
As a last resort, she told me to unplug the main power to the system; unfortunately, I couldn't find it. It was a dire emergency, so I asked if she could send some one immediately. She said that I have to pay about $300 for overtime fees. I exploded and asked for the manager, and after she put me on hold a long while, I was transfered to some one named ****. He was no help at all because he said ADT only monitors our account, but it's up to the sub dealer for service and support.
I told him that I wanted to take this to legal because it's depressing when you have to go thru something like this. He refused to give me his last name and only gave me his operator #***** and he said he's located in New York.
If you ever want to have a security system either home or business don't go with ADT. They will NEVER be there when you needed them because their "sub dealers" don't work after business hours. Read all the complaints about them.