Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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We are discontinuing our service with ADT. All of the equipment that we were charged for and paid for 3 years ago we have discovered that it was not all installed (i.e. we paid for an outdoor loudspeaker, smoke and heat sensor combined units for the attic---not installed).
With the recent record Seattle heatwave, the heat sensors went off in our attic. It has been over a week since they activated and at least 15 phone calls later with ADT and still no resolution. Every time the alarm is deactivated, the heat sensor fire alarm goes off. ADT sends the fire company to our house. They also keep calling the land line phone despite the fact that we have asked them at least 10 times to only call the cell phone number, asked them to note that in the file.
ADT keeps telling us it is noted in the account not to call the fire department for the heat sensor alarm. However, the ADT supervisor told me today that it had never been noted in our account to not call the fire department. They are now charging a minimum of $150 to come out and deactivate the heat sensors (why they cannot do this remotely the supervisor could not answer). I am guessing the "why" is because this is a great way for them to make more money.
I was told today that the person coming out to deactivate the heat sensor will not have the equipment to replace them on board and that will entail another minimum $150 service call. ADT shows just heat sensors installed in our attic. Per our orignal paperwork, what we paid for, was heat sensor/smoke detector units installed in the attic. Supervisor said she could not resolve that issue.
We will be switching security companies as soon as ADT deactivates the heat sensor.
With the recent record Seattle heatwave, the heat sensors went off in our attic. It has been over a week since they activated and at least 15 phone calls later with ADT and still no resolution. Every time the alarm is deactivated, the heat sensor fire alarm goes off. ADT sends the fire company to our house. They also keep calling the land line phone despite the fact that we have asked them at least 10 times to only call the cell phone number, asked them to note that in the file.
ADT keeps telling us it is noted in the account not to call the fire department for the heat sensor alarm. However, the ADT supervisor told me today that it had never been noted in our account to not call the fire department. They are now charging a minimum of $150 to come out and deactivate the heat sensors (why they cannot do this remotely the supervisor could not answer). I am guessing the "why" is because this is a great way for them to make more money.
I was told today that the person coming out to deactivate the heat sensor will not have the equipment to replace them on board and that will entail another minimum $150 service call. ADT shows just heat sensors installed in our attic. Per our orignal paperwork, what we paid for, was heat sensor/smoke detector units installed in the attic. Supervisor said she could not resolve that issue.
We will be switching security companies as soon as ADT deactivates the heat sensor.