Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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Having ADT is no different than simply having an alarm system that works, goes off, and then getting your neighbors to call the police because the alarm is annoying them.
We were told that they did not have a signal from us since September 2008. We have been paying since February 2007 and the alarm has gone off a few times since then so that's real interesting. The response time is 120 seconds if your alarm goes off. That's enough time for someone to come in, take a few things or kill you and then leave. That is the time they have quoted to us for them to call or follow their protocol (call police or fire department and then your number). By that time, you're dead, raped, and or robbed.
We pay our bill by automatic draft each month, we have done the system checks and we even have a back up monitor in case the phone goes out. ADT has called once in the few times that our alarm went off and it was over 10 minutes after the alarm sounded during a system test!
So- buyer beware! The service reps are wonderful if you are a new customer and if you don't have any complaints. We're canceling our service.
We were told that they did not have a signal from us since September 2008. We have been paying since February 2007 and the alarm has gone off a few times since then so that's real interesting. The response time is 120 seconds if your alarm goes off. That's enough time for someone to come in, take a few things or kill you and then leave. That is the time they have quoted to us for them to call or follow their protocol (call police or fire department and then your number). By that time, you're dead, raped, and or robbed.
We pay our bill by automatic draft each month, we have done the system checks and we even have a back up monitor in case the phone goes out. ADT has called once in the few times that our alarm went off and it was over 10 minutes after the alarm sounded during a system test!
So- buyer beware! The service reps are wonderful if you are a new customer and if you don't have any complaints. We're canceling our service.