Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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I was an ADT customer for about 8 years. When we bought a huge old house we had ADT corporate wire it, which cost a considerable amount of money. We also had them install a separate fire alarm system.
For 8 years we were plagued with false alarms (you must have insects in your sensors) and no callbacks from those false alarms in 5 cases out of 10 (we never received a signal).
When we put the house on the market and moved about 10 miles away ADT would call me to report a breakin, or interior motion, and I'd drive the ten miles in the middle of the night to learn it was faulty equipment, one more time.
One memorable night, around 2 AM, the alarm was sounding both inside and outside, the cops were there waiting for me, and when we went inside it was, as usual, a false alarm. But this time I could not get the alarms to stop sounding. 90 degrees inside the house, racing up and down the three stories to find "the little gray power converter" or whatever (they had no idea where it was, even though they installed it).
I finally just ripped the wires out of the alarm box and canceled my service.
For 8 years we were plagued with false alarms (you must have insects in your sensors) and no callbacks from those false alarms in 5 cases out of 10 (we never received a signal).
When we put the house on the market and moved about 10 miles away ADT would call me to report a breakin, or interior motion, and I'd drive the ten miles in the middle of the night to learn it was faulty equipment, one more time.
One memorable night, around 2 AM, the alarm was sounding both inside and outside, the cops were there waiting for me, and when we went inside it was, as usual, a false alarm. But this time I could not get the alarms to stop sounding. 90 degrees inside the house, racing up and down the three stories to find "the little gray power converter" or whatever (they had no idea where it was, even though they installed it).
I finally just ripped the wires out of the alarm box and canceled my service.