Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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I would never recommend ADT as an alarm system provider to anyone.
They do not monitor security systems very well. I know from experience. In the past two years of service, I have had my alarm go off 5-6 times in the middle of the night (each time for MORE than the false alarm time limit). With each of these occurrences, ADT NEVER called once to make sure that we did not need assistance. After calling them after each alarm occurrence to inquire why my alarm had gone off and why they had not contacted me, they stated that they never received the signal. Also, they would continually ask "Would there be any large insects that could have crawled across the sensor to set the alarm off?" or "What type of phone service do you have? Sometimes in the middle of the night, phone services go out which prevents us, ADT, from receiving your alarm signal." Oh how convenient!
On the last occurrence, I received more excuses as to why ADT is not doing their job than to what they are TRYING to do to fix the problems or better serve their customers. Calling them in the event of an alarm occurrence would be a great start!
Overall, I am thrilled that I am finally out of contract with ADT and that I can finally go with one of the other security monitoring companies in the area that actually do their job, i.e. monitor security alarm systems for their customers.
To whomever reads this, hopefully you will think twice about using ADT. If reviews on this website don't help, go to the Better Business Bureau's website and look up ADT. I really wish I would have before signing with them years ago.
They do not monitor security systems very well. I know from experience. In the past two years of service, I have had my alarm go off 5-6 times in the middle of the night (each time for MORE than the false alarm time limit). With each of these occurrences, ADT NEVER called once to make sure that we did not need assistance. After calling them after each alarm occurrence to inquire why my alarm had gone off and why they had not contacted me, they stated that they never received the signal. Also, they would continually ask "Would there be any large insects that could have crawled across the sensor to set the alarm off?" or "What type of phone service do you have? Sometimes in the middle of the night, phone services go out which prevents us, ADT, from receiving your alarm signal." Oh how convenient!
On the last occurrence, I received more excuses as to why ADT is not doing their job than to what they are TRYING to do to fix the problems or better serve their customers. Calling them in the event of an alarm occurrence would be a great start!
Overall, I am thrilled that I am finally out of contract with ADT and that I can finally go with one of the other security monitoring companies in the area that actually do their job, i.e. monitor security alarm systems for their customers.
To whomever reads this, hopefully you will think twice about using ADT. If reviews on this website don't help, go to the Better Business Bureau's website and look up ADT. I really wish I would have before signing with them years ago.