Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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After 20 untroubled years with ADT in Philadelphia we moved to rural Illinois and paid ADT $1000 for a new system.
All was well for several years until false alarms began, a problem finally diagnosed - not by ADT but a Verizon tech - as a staple that had penetrated an outdoor cable, having no effect until over the years it rusted, allowing moisture in to cause random short-outs. WE didn't put the staple in the cable but ADT blamed us (we had suggested they use existing cable pairs instead of stringing new cable years earlier) and demanded more than $700 on the spot when they came to replace it.
An appeal to ADT's CEO by certified mail - asking if he thought we really owed for the second installation - got NO response. ADT techs have since been called back twice - demanding about $400 more to fix an alarm which still (July 8,2009) does not work properly.
The most recent tech removed two "zones" saying the "wires had gone bad." When we set our alarm two outside doors aren't on the system. He assured us that the motion detectors IN the house would alert us should someone get through the unalarmed door into the house.
We've never dealt with a company so tone deaf to its existing customers, while thumping their chest in advertising to lure new ones.
It's buyer beware time if you are considering ADT - at least in our part of Illinois.
All was well for several years until false alarms began, a problem finally diagnosed - not by ADT but a Verizon tech - as a staple that had penetrated an outdoor cable, having no effect until over the years it rusted, allowing moisture in to cause random short-outs. WE didn't put the staple in the cable but ADT blamed us (we had suggested they use existing cable pairs instead of stringing new cable years earlier) and demanded more than $700 on the spot when they came to replace it.
An appeal to ADT's CEO by certified mail - asking if he thought we really owed for the second installation - got NO response. ADT techs have since been called back twice - demanding about $400 more to fix an alarm which still (July 8,2009) does not work properly.
The most recent tech removed two "zones" saying the "wires had gone bad." When we set our alarm two outside doors aren't on the system. He assured us that the motion detectors IN the house would alert us should someone get through the unalarmed door into the house.
We've never dealt with a company so tone deaf to its existing customers, while thumping their chest in advertising to lure new ones.
It's buyer beware time if you are considering ADT - at least in our part of Illinois.
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