Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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This has got to be the worst alarm company ever.
Ever since they took over our contract from Pinnacle we have had nothing but problems. One afternoon the smoke alarm went off because something burned in the microwave. I quickly turned off the alarm (within a few seconds). We have a two way voice on our system so I waited for the ADT person to come on the line to ask if we needed assistance, no one came. The alarm went off again, I turned it off again, waited for ADT to come on the line, no one came, The alarm went off again and still no ADT. They sent the fire dept to our home.
My gripe is there is no buffer to ask us if we need assistance to the time they call police or fire. We never had this problem with Pinnacle they always called to see if we needed assistance. We have had techs come out and check our 2 way the first time they said the 2 way needed to be replaced (find that hard to believe, worked fine the whole time we have had it). That was suppose to clear up the problem and now this time they say the phone lines were busy, they always have an excuse.
ADT does not call you before they send assistance and they waste valuable time and resouces from fire and police by not comunication with homeowners to see if they really do need help or if it is a false alarm. There is no reason for this and they always have an excuse on why they could not contact you, If my kids accidentally set off the alarm, ADT does not call thru the 2 way to find out if it is a false alarm. ADT does not call on the two way!!!!! This has happend to us twice since they took over our account. They should have taken lessons from Pinnacle. They seem to blame their lack of good prodical on faulty equipment that they provide and want you to pay to replace.
This is a very poor run company and we will be looking for another provider for our security needs.
Ever since they took over our contract from Pinnacle we have had nothing but problems. One afternoon the smoke alarm went off because something burned in the microwave. I quickly turned off the alarm (within a few seconds). We have a two way voice on our system so I waited for the ADT person to come on the line to ask if we needed assistance, no one came. The alarm went off again, I turned it off again, waited for ADT to come on the line, no one came, The alarm went off again and still no ADT. They sent the fire dept to our home.
My gripe is there is no buffer to ask us if we need assistance to the time they call police or fire. We never had this problem with Pinnacle they always called to see if we needed assistance. We have had techs come out and check our 2 way the first time they said the 2 way needed to be replaced (find that hard to believe, worked fine the whole time we have had it). That was suppose to clear up the problem and now this time they say the phone lines were busy, they always have an excuse.
ADT does not call you before they send assistance and they waste valuable time and resouces from fire and police by not comunication with homeowners to see if they really do need help or if it is a false alarm. There is no reason for this and they always have an excuse on why they could not contact you, If my kids accidentally set off the alarm, ADT does not call thru the 2 way to find out if it is a false alarm. ADT does not call on the two way!!!!! This has happend to us twice since they took over our account. They should have taken lessons from Pinnacle. They seem to blame their lack of good prodical on faulty equipment that they provide and want you to pay to replace.
This is a very poor run company and we will be looking for another provider for our security needs.