Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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We had our ADT system installed in just the last couple of weeks and I must say that I am confused as to all of the bad reviews concerning the customer service and installation.
The young man who sold us our system was knowledgeable, professional and went over everything with us in great detail. He also answered our many questions. The installer arrived promptly and did a great job installing our system, everything was tested.
We had one door sensor that was an issue. I called customer service (they were also very professional) and they diagnosed the issue via phone, explained how to bypass that particular sensor so that the system would be functional until the service rep could arrive. Again, the service rep arrived promptly and fixed the sensor that was an issue. I was somewhat skeptical regarding the motion sensor installed in our sunroom, but learned very quickly just how good it was when I accidentally set it off - I was barely in the room and it detected me.
So far, we are very pleased. Will be glad to offer an update at a later date.
The young man who sold us our system was knowledgeable, professional and went over everything with us in great detail. He also answered our many questions. The installer arrived promptly and did a great job installing our system, everything was tested.
We had one door sensor that was an issue. I called customer service (they were also very professional) and they diagnosed the issue via phone, explained how to bypass that particular sensor so that the system would be functional until the service rep could arrive. Again, the service rep arrived promptly and fixed the sensor that was an issue. I was somewhat skeptical regarding the motion sensor installed in our sunroom, but learned very quickly just how good it was when I accidentally set it off - I was barely in the room and it detected me.
So far, we are very pleased. Will be glad to offer an update at a later date.
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