Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
Recent Review For ADT Alarms (con't):
Alarm Basics | Articles | System Design | Device Types | Reviews | Crime Prevention Tips | Evaluation | Security Cameras
NOTE: If you are submitting an ADT alarm review, please specify the local company that installed it, if applicable.
Back To: ADT Reviews
More Home Security Resources On Alarm System Reviews.Com:
Home | Article Archive | Alarm Devices | Home Security Alarm Design | Before You Get A Quote | Cameras & CCTV | Crime Prevention | Evaluate Your Home Security | Just For Fun | National Alarm Reviews | Local Alarm Reviews | Review Submission | Securing Doors | Securing Windows
Copyright 2006-2009 Home Security
I bought a home in August 2008 with a corporate installed ADT alarm system already installed. I contacted ADT corporate to set up the alarm system in my name, and corporate reviewed my needs. The current system did not have a motion detector. ADT promised to install new key pads, and to supply one keyfob for remote access. Corporate promised to throw in one glass breakage sensor, and 1 additional key pad if i signed up immediately.
I received the contract in the mail, and it did not show any of the above work installations to be done. I called corporate, and billing told me that if I didn't sign the contract immediately and send it back, that they would immediately cancel my service. Corporate promised to send a technician to install the additional items. Well, I signed the contract and never heard from corporate again. Numerous calls to corporate were to no avail. No one ever even advised me on how to operate the system. If it wasn't for the original homeowner, I would not know how to work the basics. I do not to this day, know how to set a panic alarm. and I'm sure that there are other features that i have, but are unaware on how to operate. Finally, one day a security specialist supervisor came to my door, and wanted to know what the problem was. He reviewed my complaint, looked over my system, called his office (he called outside where i couldn't hear the conversation), came back into the house and declared that since I signed the contract that there would be nothing that corporate would do for me. But, he said that for an additional charge of $1,800, he would have a technicial upgrade the system. I told him that I had no intention of spending $1800. He then said that he was going back to his office and would speak to the local corporate sales manager. He advised me that the sales manager would call me one way or another. That was 3 months ago, and no one has ever calle me. On another note, I have now been requesting a certificate for my insurance company. I have tried for 10 months, and every time I reach billing, they say that I will it in 7 to 10 days. Today is the 14th day of my 7th request for an alarm certificate.
Final Note: I have a 2 year contract that expires in august 2010. I am filing a complaint today with the better business bureau. Additionally, when my contract is to be renewed, I will definitely not renew with this unacceptable company. Other than that, there is nothing i can do. Let the buyer beware. This company is absolutely not responsive to their customers. Buyer Beware - Go Somewhere Else for your alarm needs.
I received the contract in the mail, and it did not show any of the above work installations to be done. I called corporate, and billing told me that if I didn't sign the contract immediately and send it back, that they would immediately cancel my service. Corporate promised to send a technician to install the additional items. Well, I signed the contract and never heard from corporate again. Numerous calls to corporate were to no avail. No one ever even advised me on how to operate the system. If it wasn't for the original homeowner, I would not know how to work the basics. I do not to this day, know how to set a panic alarm. and I'm sure that there are other features that i have, but are unaware on how to operate. Finally, one day a security specialist supervisor came to my door, and wanted to know what the problem was. He reviewed my complaint, looked over my system, called his office (he called outside where i couldn't hear the conversation), came back into the house and declared that since I signed the contract that there would be nothing that corporate would do for me. But, he said that for an additional charge of $1,800, he would have a technicial upgrade the system. I told him that I had no intention of spending $1800. He then said that he was going back to his office and would speak to the local corporate sales manager. He advised me that the sales manager would call me one way or another. That was 3 months ago, and no one has ever calle me. On another note, I have now been requesting a certificate for my insurance company. I have tried for 10 months, and every time I reach billing, they say that I will it in 7 to 10 days. Today is the 14th day of my 7th request for an alarm certificate.
Final Note: I have a 2 year contract that expires in august 2010. I am filing a complaint today with the better business bureau. Additionally, when my contract is to be renewed, I will definitely not renew with this unacceptable company. Other than that, there is nothing i can do. Let the buyer beware. This company is absolutely not responsive to their customers. Buyer Beware - Go Somewhere Else for your alarm needs.