Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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We signed up for AT&T u-verse and the ADT system did not work with it.
We had ADT for over 12 years. AT&T did their work on 6/2/09. Called ADT and they sent a sales rep out on Thursday. They wanted $299 to upgrade their system to a wireless. I made the big mistake of writing them a check with the understanding that I could cancel in 3 business days. We were going out of town and I wanted a security system ASAP. Sales rep said that could happen and he would call me that evening as to a time. That did not happen.
Called and cancelled the order on Monday. I told them I wanted my check back and they said it had already been cashed so I would have to wait for a refund. Yesterday, I got a letter in the mail saying that I had to give them a 30 day notice to cancel our contract. Since their system did not work, I figured it was cancelled on 6/2/09. We called again on 6/18 to let ADT know we wanted our money back. Our quarterly fee was due on 6/16/09 and I did not pay it.
Brinks came out and charged me $49 to give me a security system that worked.
Guess I will have to go visit the local ADT office to get my money back for the upgrade that never happened.
Everytime I called them, I was told a different story. First, ADT would reduce the upgrade cost or the monthly fee to keep us as customers to just plan old run around from that time forward.
If anyone asks me about a security system, it will not be ADT being recommended. Maybe they will get the message.
We had ADT for over 12 years. AT&T did their work on 6/2/09. Called ADT and they sent a sales rep out on Thursday. They wanted $299 to upgrade their system to a wireless. I made the big mistake of writing them a check with the understanding that I could cancel in 3 business days. We were going out of town and I wanted a security system ASAP. Sales rep said that could happen and he would call me that evening as to a time. That did not happen.
Called and cancelled the order on Monday. I told them I wanted my check back and they said it had already been cashed so I would have to wait for a refund. Yesterday, I got a letter in the mail saying that I had to give them a 30 day notice to cancel our contract. Since their system did not work, I figured it was cancelled on 6/2/09. We called again on 6/18 to let ADT know we wanted our money back. Our quarterly fee was due on 6/16/09 and I did not pay it.
Brinks came out and charged me $49 to give me a security system that worked.
Guess I will have to go visit the local ADT office to get my money back for the upgrade that never happened.
Everytime I called them, I was told a different story. First, ADT would reduce the upgrade cost or the monthly fee to keep us as customers to just plan old run around from that time forward.
If anyone asks me about a security system, it will not be ADT being recommended. Maybe they will get the message.
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