Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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I have had it with ADT.
Their incompetency, both in the billing and tech. dept. is unacceptable. I have paid in full for a year of monitoring and guess what? I haven't been monitored since sometime in 2008! I should have suspected something was amiss when our alarm went off a few months ago and nobody ever called back.
While switching to all-digital phone, internet and TV, a VERY astute cable company worker (thank you!) alerted me to the fact there was NO MONITORING occurring whatsoever. Now, they want me to pay a service charge when/if they come out to fix the alarm today? I don't think so!
I am ready to pull out - I keep receiving calls from one dept. or another trying to remedy this problem, and no one dept. seems to have ANY idea what the other one is doing, except that I am current with my bill they have so much trouble 'reading' correctly. If ADT qualified for the BBB, I would gladly report them.
Do not use this company - WORST.customer.service.EVER.
Update (Added Oct 15/09):
I'll be glad to update you, because no one ever made ANY effort to help me other than try to sell me services I do NOT want. I cancelled the account in July 2 and am still recieving a bill (supposedly overdue now) to pay my yearly bill. I'm so mad I could spit nails. I will call them next week to AGAIN remind them (I have the dates, phone#'s and names of whom I spoke to) I no longer have an account with them. We do not have a current alarm system.
I will NEVER EVER recommend this FRAUD company to anyone. Too many departments and there is a huge communication problem. I hope they go bankrupt and FAIL. NEVER has an alarm company been so useless and inefficient (not in my lifetime) up until now.
Their incompetency, both in the billing and tech. dept. is unacceptable. I have paid in full for a year of monitoring and guess what? I haven't been monitored since sometime in 2008! I should have suspected something was amiss when our alarm went off a few months ago and nobody ever called back.
While switching to all-digital phone, internet and TV, a VERY astute cable company worker (thank you!) alerted me to the fact there was NO MONITORING occurring whatsoever. Now, they want me to pay a service charge when/if they come out to fix the alarm today? I don't think so!
I am ready to pull out - I keep receiving calls from one dept. or another trying to remedy this problem, and no one dept. seems to have ANY idea what the other one is doing, except that I am current with my bill they have so much trouble 'reading' correctly. If ADT qualified for the BBB, I would gladly report them.
Do not use this company - WORST.customer.service.EVER.
Update (Added Oct 15/09):
I'll be glad to update you, because no one ever made ANY effort to help me other than try to sell me services I do NOT want. I cancelled the account in July 2 and am still recieving a bill (supposedly overdue now) to pay my yearly bill. I'm so mad I could spit nails. I will call them next week to AGAIN remind them (I have the dates, phone#'s and names of whom I spoke to) I no longer have an account with them. We do not have a current alarm system.
I will NEVER EVER recommend this FRAUD company to anyone. Too many departments and there is a huge communication problem. I hope they go bankrupt and FAIL. NEVER has an alarm company been so useless and inefficient (not in my lifetime) up until now.