Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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We had our alarm system installed back in March 2009 in our brand new salon (which we put all of our life's savings into) and was told by the Installation Technician that the system was working and ready to go and he left.
On May 8th 2009 we were broken into and the alarm did not go off even though there is a motion detector right in the path of where they gained entry. We lost close to $13,000 worth of items and damage that was caused. We were actually told by ADT there was a problem 1 hour after the fact when the police department opened the door after being alerted by another unit being broken into. They called the salon first (taking into account this was about 3:40am) and then called my wife and then me (who was the first contact number) and said "We think you are being broken into do you want us to send the police department?" WHAT DO YOU THINK!!!!!
We contacted them and they sent a technician who advised us that at installation the sticker over the lens had not been removed and also a staple had gone to hard on the wire causing a short. How could the system have been checked correctly on installation if they managed to get in without the alarm being activated.
They then had to come out two days later to change a board in the key pad as it was not correct. When contacting ADT to see what they were willing to do I was told that they would be re-imbursed up to $500 for our deductible and that is it. I told them I did not want to risk keeping their system as it did not work the first time but they said we would have to buy ourselves out which is ridiculous we have already lost $13,000 and they have the audasity to tell me I would need to pay them more money.
I do not feel that I can risk having my store broken into and the couldn't care less and non security of ADT.
On May 8th 2009 we were broken into and the alarm did not go off even though there is a motion detector right in the path of where they gained entry. We lost close to $13,000 worth of items and damage that was caused. We were actually told by ADT there was a problem 1 hour after the fact when the police department opened the door after being alerted by another unit being broken into. They called the salon first (taking into account this was about 3:40am) and then called my wife and then me (who was the first contact number) and said "We think you are being broken into do you want us to send the police department?" WHAT DO YOU THINK!!!!!
We contacted them and they sent a technician who advised us that at installation the sticker over the lens had not been removed and also a staple had gone to hard on the wire causing a short. How could the system have been checked correctly on installation if they managed to get in without the alarm being activated.
They then had to come out two days later to change a board in the key pad as it was not correct. When contacting ADT to see what they were willing to do I was told that they would be re-imbursed up to $500 for our deductible and that is it. I told them I did not want to risk keeping their system as it did not work the first time but they said we would have to buy ourselves out which is ridiculous we have already lost $13,000 and they have the audasity to tell me I would need to pay them more money.
I do not feel that I can risk having my store broken into and the couldn't care less and non security of ADT.