Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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I am a property manager in orlando Florida and we manage 50 homes with ADT alarm system.
I had the worst customer service today and am ready to pull off all my homes from ADT. The people who work there don't care about the customer. I am trying to schedule an appointment for one of our homes and called the call center/scheduling department. ****** was really rude and the earliest appointment she could give us is 2 weeks out.
This is not the first appointment and the technican who came over friday to fix one of the alarm wasn't capable and mentioned that he needs to reschedule and we waited almost a week for the first appointment and now another 2 weeks we need to wait since they send a tech who is not capable.
The worst part is that when I mentioned that there has been an attempted burglary on this home a few weeks ago she could not care less and when I told her that this is unacceptable and I will pull off my homes, she gave me the Billing phone number, so I can do that.
There is no point in keeping an alarm and paying monthly, if they can't have the alarm issue resolved to protect our homes.I hope they get some proper people to work in this kind of economy.
Update:
I did get a response back from ADT management and they are taking necessary action on my case. Thanks again for posting my review.
I had the worst customer service today and am ready to pull off all my homes from ADT. The people who work there don't care about the customer. I am trying to schedule an appointment for one of our homes and called the call center/scheduling department. ****** was really rude and the earliest appointment she could give us is 2 weeks out.
This is not the first appointment and the technican who came over friday to fix one of the alarm wasn't capable and mentioned that he needs to reschedule and we waited almost a week for the first appointment and now another 2 weeks we need to wait since they send a tech who is not capable.
The worst part is that when I mentioned that there has been an attempted burglary on this home a few weeks ago she could not care less and when I told her that this is unacceptable and I will pull off my homes, she gave me the Billing phone number, so I can do that.
There is no point in keeping an alarm and paying monthly, if they can't have the alarm issue resolved to protect our homes.I hope they get some proper people to work in this kind of economy.
Update:
I did get a response back from ADT management and they are taking necessary action on my case. Thanks again for posting my review.