Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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Copyright 2006-2009 Home Security
I have had ADT for a few years now. I wish I could get rid of them, but I cannot afford to pay the contract termination fee. What I am about to write is completely true, I have ER reports, Police and now I have a lawyer.
I have a stalker. ADT is most definitely aware of this. I update them at corporate, whenever something with this stalker occurs. My stalker, and two others got into my home, I had been GHB'd and only remember parts of what happened. (What was done to me - I wish I didn't remember any of it). I could not figure out for the life of me how he was able to come into my home, have no police, no nothing. The system was armed. I called ADT coporate to find that my "code" word had been changed, the lady was horrible to me, would not listen that I had not changed it. I called ADT back, very upset. After much back and forth with the Corporate call center person, a supervisor and a manager - I was told the following: On the night I was drugged, a false alarm was called in by someone claiming to be my dad. All they did was ask for the "code" word - MY code word (which was changed by this person via the My ADT page). They never asked for the PIC code that was set up for my father, or any other questions. Then they shut off the alarm.
The result? I was raped. Raped in my own ADT "secured" home. It was this past March 2009. I am still undergoing medical tests due to the brutality. When I tried to get information sent to me regarding the NOT "false alarm"? Suddenly they have no record of the false alarm call, my first call to them with the rude woman, nor the 45+ minute phone call with the call center person, the supervisor & the manager.
1. They should get rid of the My ADT pages where someone can access all of your PICs, names, and contact information.
2. They need to do MUCH more than just ask for a PIC code. (At the very least ask for the code of the person that states it is a false alarm. I mean that is supposed to be the purpose of separate PICs right?
Also, even though they KNOW that I have had mail stolen recently (and before I had to change my name due to this psycho), I just got a "welcome to ADT" pkg - (uh, I've had ADT for a while DUH).... In this pkg is the list of all the names and phone numbers of my Emergency Call List, the type of system, my customer number etc....
Even though I TOLD THEM not to mail anything to me for at least a month - because of the mail thefts.
This was not easy for me to write, but if it helps even ONE person to not go through what I have - well, that is why I am posting this review.
3 Month Update:
The problem has not been resolved. When I have to call ADT, only part of the time do they ask for the PIC code. No security changes have been made to their "my ADT" websites for customers. Further, they are supposed to monitor how a system is working. Yet I was woke up by the systems battery, located in the panel, beeping and I had to shut off the protection in order to get it to stop. Since my stalker/rapist is not yet in jail - my house not being secure - the battery was so dead that it could not even do the countdown on they keypad - I had to stay awake from about 4am until the ADT guy came out., which was not until after NOON. Not an easy thing when I am also in a wheelchair, unable to walk due to a car accident on June 24th of this year.
I was shocked that ADT says they are monitoring your system all the time and yet I have to call them after the main panel battery goes dead and I am left unprotected.
Further, NO ONE told me until after I had been raped on March 21 of this year that unless I press the button to arm TWICE when I go to bed at night, the glass break feature and any other extra feature beyond the doors, would not be activated !!! I have had this system for nearly two years at my current home and nobody ever told me that. It is not even in any of the paperwork they gave me for this system. So I had been going to bed at night thinking my system was fully armed and it was NOT.
Also, at my previous residence, even though I own the system, the landlord I had there STOLE the key chain remote arm and disarm that came with this system. Instead of giving me a new one, I was told that they were programming out the old one and that I would have to BUY another one at over $70 !!!
I have a stalker. ADT is most definitely aware of this. I update them at corporate, whenever something with this stalker occurs. My stalker, and two others got into my home, I had been GHB'd and only remember parts of what happened. (What was done to me - I wish I didn't remember any of it). I could not figure out for the life of me how he was able to come into my home, have no police, no nothing. The system was armed. I called ADT coporate to find that my "code" word had been changed, the lady was horrible to me, would not listen that I had not changed it. I called ADT back, very upset. After much back and forth with the Corporate call center person, a supervisor and a manager - I was told the following: On the night I was drugged, a false alarm was called in by someone claiming to be my dad. All they did was ask for the "code" word - MY code word (which was changed by this person via the My ADT page). They never asked for the PIC code that was set up for my father, or any other questions. Then they shut off the alarm.
The result? I was raped. Raped in my own ADT "secured" home. It was this past March 2009. I am still undergoing medical tests due to the brutality. When I tried to get information sent to me regarding the NOT "false alarm"? Suddenly they have no record of the false alarm call, my first call to them with the rude woman, nor the 45+ minute phone call with the call center person, the supervisor & the manager.
1. They should get rid of the My ADT pages where someone can access all of your PICs, names, and contact information.
2. They need to do MUCH more than just ask for a PIC code. (At the very least ask for the code of the person that states it is a false alarm. I mean that is supposed to be the purpose of separate PICs right?
Also, even though they KNOW that I have had mail stolen recently (and before I had to change my name due to this psycho), I just got a "welcome to ADT" pkg - (uh, I've had ADT for a while DUH).... In this pkg is the list of all the names and phone numbers of my Emergency Call List, the type of system, my customer number etc....
Even though I TOLD THEM not to mail anything to me for at least a month - because of the mail thefts.
This was not easy for me to write, but if it helps even ONE person to not go through what I have - well, that is why I am posting this review.
3 Month Update:
The problem has not been resolved. When I have to call ADT, only part of the time do they ask for the PIC code. No security changes have been made to their "my ADT" websites for customers. Further, they are supposed to monitor how a system is working. Yet I was woke up by the systems battery, located in the panel, beeping and I had to shut off the protection in order to get it to stop. Since my stalker/rapist is not yet in jail - my house not being secure - the battery was so dead that it could not even do the countdown on they keypad - I had to stay awake from about 4am until the ADT guy came out., which was not until after NOON. Not an easy thing when I am also in a wheelchair, unable to walk due to a car accident on June 24th of this year.
I was shocked that ADT says they are monitoring your system all the time and yet I have to call them after the main panel battery goes dead and I am left unprotected.
Further, NO ONE told me until after I had been raped on March 21 of this year that unless I press the button to arm TWICE when I go to bed at night, the glass break feature and any other extra feature beyond the doors, would not be activated !!! I have had this system for nearly two years at my current home and nobody ever told me that. It is not even in any of the paperwork they gave me for this system. So I had been going to bed at night thinking my system was fully armed and it was NOT.
Also, at my previous residence, even though I own the system, the landlord I had there STOLE the key chain remote arm and disarm that came with this system. Instead of giving me a new one, I was told that they were programming out the old one and that I would have to BUY another one at over $70 !!!