Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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Copyright 2006-2009 Home Security
ADT is by far the worst company in any industry I have ever had to deal with. If you are considering a security system look else where. They will do everything they can do to screw you out of every last penny. I am attaching part of a letter I sent to ADT for anyone that wants to hear my experience:
ADT started off on March 18, 2009 1 hour late for the scheduled appointment. One hour after the scheduled appointment time your technician called me and told me he was running a few minutes late. A half hour later he showed up to install the system. As I had to be at work I told him over the phone that my wife would be home soon and he could go over everything with her. When my wife arrived home the technician told her that I had told him where I wanted everything installed and for her to sign the bottom line. I NEVER told the man I wanted anything extra! That evening I nearly had a heart attack when the $99 install had turned into nearly $1000. What this man did is fraud, I reported this to my bank and they agreed and referred it to their fraud department.
The following day on March 19, 2009 I called your company to express my disgust with what had taken place. Another reason for my call was to cancel services with your company. Not that I would need a three day policy to cancel after such a shady business transaction but I was happy that this was offered. When I called I spoke to a woman named Leslie and told her the situation. She did not sound shocked as I assume this is standard business procedure with ADT. I told her I was cancelling within three days per the contract. She told me not to bother mailing it to just fax it over. Per her request I faxed the cancellation contract over and told ADT that they were not authorized to take anything from my account. I have confirmation that ADT received my fax at 9:03am on March 19. As no one in your company has a moral bone I just assumed that "never receiving" the fax is another standard business practice of your company. Because at this point ADT can not be trusted I decided to follow my gut and have the three day cancellation contract mailed over night and certified to cover myself.
On March 20, 2009 I went into the hospital to have my appendix removed so I did not have a chance to follow up. On March 23, 2009 4 days after I cancelled services and told you any activity in regards to my account was strictly prohibited you took out a total of $1010. As I am tying to recover from surgery I had to call and argue with a woman named Courtney. I know you will find this shocking but Courtney told me you never received my fax (take a minute to catch your breath no one saw that coming). I told her I had a fax confirmation and she said she needed to talk to her supervisor. She came back and said the same thing. Than I brought out the trump card I had a United States Postal Service certified mail signed by one K Womack at 9:25am. Well Courtney stumbled all over her words and decided it would be a good idea for me to talk to her supervisor. Well after about 5 minutes I guess the supervisor realized this was a pretty cut and dry case and did not want to talk to me. Courtney came back on and said she would have someone out on March 24, 2009 to have the system removed. I asked her when I would get my money back and she told me to hold on and she would ask and she just hung up on me. When I called back she "was at lunch" at 8:30pm.
I just wanted to let you know that I find the behavior of all ADT employees I encountered to be completely outrageous. From step one everyone's goal was to get one over on me. I hope the Attorney Generals and the Better Business Bureaus take this letter seriously and act swiftly to stop these dangerous business practices. In the economic climate Americans can not afford to have Evil businesses taking advantage of them. The one true joy I will get is telling everyone I come across for the rest of my life this story. And when I am done with that story I will tell the how Brinks; who I am now using; was the complete opposite.
ADT started off on March 18, 2009 1 hour late for the scheduled appointment. One hour after the scheduled appointment time your technician called me and told me he was running a few minutes late. A half hour later he showed up to install the system. As I had to be at work I told him over the phone that my wife would be home soon and he could go over everything with her. When my wife arrived home the technician told her that I had told him where I wanted everything installed and for her to sign the bottom line. I NEVER told the man I wanted anything extra! That evening I nearly had a heart attack when the $99 install had turned into nearly $1000. What this man did is fraud, I reported this to my bank and they agreed and referred it to their fraud department.
The following day on March 19, 2009 I called your company to express my disgust with what had taken place. Another reason for my call was to cancel services with your company. Not that I would need a three day policy to cancel after such a shady business transaction but I was happy that this was offered. When I called I spoke to a woman named Leslie and told her the situation. She did not sound shocked as I assume this is standard business procedure with ADT. I told her I was cancelling within three days per the contract. She told me not to bother mailing it to just fax it over. Per her request I faxed the cancellation contract over and told ADT that they were not authorized to take anything from my account. I have confirmation that ADT received my fax at 9:03am on March 19. As no one in your company has a moral bone I just assumed that "never receiving" the fax is another standard business practice of your company. Because at this point ADT can not be trusted I decided to follow my gut and have the three day cancellation contract mailed over night and certified to cover myself.
On March 20, 2009 I went into the hospital to have my appendix removed so I did not have a chance to follow up. On March 23, 2009 4 days after I cancelled services and told you any activity in regards to my account was strictly prohibited you took out a total of $1010. As I am tying to recover from surgery I had to call and argue with a woman named Courtney. I know you will find this shocking but Courtney told me you never received my fax (take a minute to catch your breath no one saw that coming). I told her I had a fax confirmation and she said she needed to talk to her supervisor. She came back and said the same thing. Than I brought out the trump card I had a United States Postal Service certified mail signed by one K Womack at 9:25am. Well Courtney stumbled all over her words and decided it would be a good idea for me to talk to her supervisor. Well after about 5 minutes I guess the supervisor realized this was a pretty cut and dry case and did not want to talk to me. Courtney came back on and said she would have someone out on March 24, 2009 to have the system removed. I asked her when I would get my money back and she told me to hold on and she would ask and she just hung up on me. When I called back she "was at lunch" at 8:30pm.
I just wanted to let you know that I find the behavior of all ADT employees I encountered to be completely outrageous. From step one everyone's goal was to get one over on me. I hope the Attorney Generals and the Better Business Bureaus take this letter seriously and act swiftly to stop these dangerous business practices. In the economic climate Americans can not afford to have Evil businesses taking advantage of them. The one true joy I will get is telling everyone I come across for the rest of my life this story. And when I am done with that story I will tell the how Brinks; who I am now using; was the complete opposite.