Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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ADT has the worst customer service I have ever encountered.
Twice I have taken off work to be home (for the required 5 hour block of time) for maintenance on my system. Twice ADT has not shown up. Now ADT wants me to reschedule again. This is for maintenance on the system due to two false alarms from the same sensor.
I have called customer service and complained, talked to supervisors and complained, to no avail. No one has even bothered to apologize for their ineptness. And still no technician to fix my broken sensor.
What a horrible company. I do not recommend them, and I have had them for 5 years. Oh yeah, and in that time I have had 6 false alarms, all due to equipment failure, and received 5 tickets from the police.
Find another security company, do not use ADT.
Twice I have taken off work to be home (for the required 5 hour block of time) for maintenance on my system. Twice ADT has not shown up. Now ADT wants me to reschedule again. This is for maintenance on the system due to two false alarms from the same sensor.
I have called customer service and complained, talked to supervisors and complained, to no avail. No one has even bothered to apologize for their ineptness. And still no technician to fix my broken sensor.
What a horrible company. I do not recommend them, and I have had them for 5 years. Oh yeah, and in that time I have had 6 false alarms, all due to equipment failure, and received 5 tickets from the police.
Find another security company, do not use ADT.