Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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Never let ADT enter your house, and certainly don't let them start installing a system.
We had ADT install a system in our house. The installing technician couldn't get it to work right. I had to take another day off work and sit with a second tech who informed me the first tech didn't install the window switches correctly so he went through the house and redid the installation, still didn't work.
I called and asked them to just remove the system and forget it, no way, I had signed a contract so they sent a third technician who spent another day at the house and left ensuring me it was installed correctly. 3 hours later the fire department showed up to put out a fire that was triggered by steam from the shower.
Another call to ADT and another tech sent out, then the police showed up after getting a silent alarm...
Also informed me that the system did not have the required permit, typical of ADT according to them, and yes ADT had been informed.
This time I insisted that they remove the system, which they did but would not refund my money. Nothing for a couple of months and then a lawyer from New York calls me to collect on the contract. I asked for his contact information so that my attorney could contact him and sue for harassment. We had a conversation about what had transpired and he dropped the case.
We had ADT install a system in our house. The installing technician couldn't get it to work right. I had to take another day off work and sit with a second tech who informed me the first tech didn't install the window switches correctly so he went through the house and redid the installation, still didn't work.
I called and asked them to just remove the system and forget it, no way, I had signed a contract so they sent a third technician who spent another day at the house and left ensuring me it was installed correctly. 3 hours later the fire department showed up to put out a fire that was triggered by steam from the shower.
Another call to ADT and another tech sent out, then the police showed up after getting a silent alarm...
Also informed me that the system did not have the required permit, typical of ADT according to them, and yes ADT had been informed.
This time I insisted that they remove the system, which they did but would not refund my money. Nothing for a couple of months and then a lawyer from New York calls me to collect on the contract. I asked for his contact information so that my attorney could contact him and sue for harassment. We had a conversation about what had transpired and he dropped the case.