Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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I am basing this on my San Antonio, TX local ADT (not dealer or reseller) experience.
We sold our house that was in an existing ADT contract for 11 more months on a 3 year agreement. We had to pay the remaining amount but were told once we moved into a new home we would get the full credit back from them. Well we moved into our new home after a little over 2 year stay in apts as we took our time custom building our home. They had the information but the fact that I had not installed the alarm within 24 months voided any monies we paid. I was not told that when we paid the termination penalty and we were 3 months over the 24 months "time frame."
After the sales rep got the manager to approve a "free" $99.00 installation, we signed up. We thought we were going to get the credit of $350+, but I found out that was not true since the tech would only install prewired doors, and then I tried to get windows covered and was going to use the $350+, but was informed that the "free" installation covered the over lapse termination charge that they didn't even have to honor but did apply $99 to. Biggest rip off I have had!
When I talked to the sales rep he was going to try and get an approval from his manager. He called me back and told me if I paid for one, they would do another. I told him I wanted all the windows covered and he told me that they would only do one free. I told him that I didn't want to go through with service, and then he told me I was under a "legal and binding contract" and that I would go to collections for not honoring the contract. I told him I didn't have the services installed, and he told me I could dispute it. We talked back and forth and I tried explaining why would I pay for service that was not going to be fully covered. Thieves break in windows too, not just the front or back doors. I told him we were broken into my childhood home 4 or 5 times and each time was through the windows. He didn't budge and grew irritated and then just hung up on me. I was shocked at the way the sales rep handled it. I would have tolerated it if they took out the amount from my termination penalty, but they told me it was voided.
I will say that the installer was very understanding and very professional in mannerism. He did inform me that if I did not have the window protection and they broke in through any one of the windows, that ADT would not cover it. I then asked the installer to cease going any further into installation and to remove the pad. He did and I made a call to corporate. That too was a joke. The district sales manager never returned my call and I then decided to google alarm company reviews. I wish I had done this sooner. Both big companies ADT and Brinks had good and bad reviews, but I would NEVER recommend ADT to anyone.
I have not decided on who else to get next, but I think I will try Brinks since they did win the JD powers and associates for 6 years in a row, and they are the next biggest company. I really hope to not have to go through this with them. Where did all the customer service go with companies? I will write a review later on them.
We sold our house that was in an existing ADT contract for 11 more months on a 3 year agreement. We had to pay the remaining amount but were told once we moved into a new home we would get the full credit back from them. Well we moved into our new home after a little over 2 year stay in apts as we took our time custom building our home. They had the information but the fact that I had not installed the alarm within 24 months voided any monies we paid. I was not told that when we paid the termination penalty and we were 3 months over the 24 months "time frame."
After the sales rep got the manager to approve a "free" $99.00 installation, we signed up. We thought we were going to get the credit of $350+, but I found out that was not true since the tech would only install prewired doors, and then I tried to get windows covered and was going to use the $350+, but was informed that the "free" installation covered the over lapse termination charge that they didn't even have to honor but did apply $99 to. Biggest rip off I have had!
When I talked to the sales rep he was going to try and get an approval from his manager. He called me back and told me if I paid for one, they would do another. I told him I wanted all the windows covered and he told me that they would only do one free. I told him that I didn't want to go through with service, and then he told me I was under a "legal and binding contract" and that I would go to collections for not honoring the contract. I told him I didn't have the services installed, and he told me I could dispute it. We talked back and forth and I tried explaining why would I pay for service that was not going to be fully covered. Thieves break in windows too, not just the front or back doors. I told him we were broken into my childhood home 4 or 5 times and each time was through the windows. He didn't budge and grew irritated and then just hung up on me. I was shocked at the way the sales rep handled it. I would have tolerated it if they took out the amount from my termination penalty, but they told me it was voided.
I will say that the installer was very understanding and very professional in mannerism. He did inform me that if I did not have the window protection and they broke in through any one of the windows, that ADT would not cover it. I then asked the installer to cease going any further into installation and to remove the pad. He did and I made a call to corporate. That too was a joke. The district sales manager never returned my call and I then decided to google alarm company reviews. I wish I had done this sooner. Both big companies ADT and Brinks had good and bad reviews, but I would NEVER recommend ADT to anyone.
I have not decided on who else to get next, but I think I will try Brinks since they did win the JD powers and associates for 6 years in a row, and they are the next biggest company. I really hope to not have to go through this with them. Where did all the customer service go with companies? I will write a review later on them.