Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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I had a horrible experience with ADT!!!! After a local sales rep. wasted nearly 3 hours of my time checking out my house, reciting a packaged speech, and assuring me that I would be 100% secure with ADT, I thought I could at least trust a national company; that a company spending so much money on advertising would be honest and stand behind their claims.
After paying for extra installations and three months in advance, I felt confident....and secure. Six weeks later I lost all confidence of security when, with the alarm on instant, my daughter used her key and walked in the front door and no alarm sounded. Two days later, the alarm sounded in the middle of the night and, after placing a call to the police, I contacted the call center. They said they wouldn't have called because they didn't have me listed in their system!!!! The local sales manager wouldn't call me back and the sale rep. refused to talk with me because it was 9 o'clock at night!
I paid for a security technician to test my system and he laughed at his findings. The front door and three back doors had never been wired for security and yes, I had no outside connection. Relaying this information to ADT Customer service was a joke. They put me on hold for almost 20 minutes while I listened to a taped music from hell and...I am now being billed for signing an ADT one year contract.
Update:
ADT had a Canadian Bill Collecting Service send me a final bill and threatening letter. After sending both ADT and the collector letters which documented dates, times, and remarks relating to my customer abuse experience, I never heard from either one, again. I also contacted my state's attorney general and filed proof of ADT's negligence. Finally, after researching security companies in the area, I signed with Best Security Services which represents Brinks. I appreciate their attention-to-detail and timely customer service. Every consumer pays for and should expect to receive customer service. If not, consumers should move their business elsewhere!!!
After paying for extra installations and three months in advance, I felt confident....and secure. Six weeks later I lost all confidence of security when, with the alarm on instant, my daughter used her key and walked in the front door and no alarm sounded. Two days later, the alarm sounded in the middle of the night and, after placing a call to the police, I contacted the call center. They said they wouldn't have called because they didn't have me listed in their system!!!! The local sales manager wouldn't call me back and the sale rep. refused to talk with me because it was 9 o'clock at night!
I paid for a security technician to test my system and he laughed at his findings. The front door and three back doors had never been wired for security and yes, I had no outside connection. Relaying this information to ADT Customer service was a joke. They put me on hold for almost 20 minutes while I listened to a taped music from hell and...I am now being billed for signing an ADT one year contract.
Update:
ADT had a Canadian Bill Collecting Service send me a final bill and threatening letter. After sending both ADT and the collector letters which documented dates, times, and remarks relating to my customer abuse experience, I never heard from either one, again. I also contacted my state's attorney general and filed proof of ADT's negligence. Finally, after researching security companies in the area, I signed with Best Security Services which represents Brinks. I appreciate their attention-to-detail and timely customer service. Every consumer pays for and should expect to receive customer service. If not, consumers should move their business elsewhere!!!
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