Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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I have had ADT for 18 months. If you call for service help, the people do not have a clue on how to help you.
It took 6 calls and 3 hours to stop the chimes from going off one morning. The dopes on the phone had me disconnect the power to the system and then disconnect battery back up. When sevice finally arrived, the tech told me that all they had to do was turn the chimes off at the keypad. I scheduled service and they didn't show the first time after I took a day off from work to wait. When the "service" guy finally arrived, he walked around the basement for an hour and concluded that it was rodent damage. I asked him to show me and he could not. He didn't fix anything and left. He said he needed a second guy to find the problem. Three weeks later two guys show up and one did nothing while the other found the problem. Now it was "water damage". I asked to see the water and he said there was none. All this so they can find an excuse to bill for a bad sensor in a window. I asked about the rodent damage and he had nothing to say.
ADT is a really bad company. Use anyone else as they can't be worse. ADT had horrible phone help, worse home service and nasty employee's. I can't wait for my contract to end so I can change.
3 Month Update:
ADT finally sent two service people to repair my alarm after a month with no service. The service manager insisted that the alarm was not working because rodent damage the wires and I had to pay for the repair. I agreed to pay for the service as long as his service people could show me the damage caused by the rodents. The service manager also agreed that the tech would let me know how much the repair would be before doing the service. The same smug service guy showed up and insisted that the problem was caused by rodents. I asked him to show me when he found the problem. Bottom line is that there was no rodent damage but one of the sensors in a window was not working. Now the tech said it was water damage. I asked to see the water and he could not find any. The tech said I had to pay for water damage and submitted a bill with the service order. I refused to sign the service form and threw them out. As soon as the contract is finished, I will be changing companies. The service manager is rude and abusive so there is no recourse but to change.
It took 6 calls and 3 hours to stop the chimes from going off one morning. The dopes on the phone had me disconnect the power to the system and then disconnect battery back up. When sevice finally arrived, the tech told me that all they had to do was turn the chimes off at the keypad. I scheduled service and they didn't show the first time after I took a day off from work to wait. When the "service" guy finally arrived, he walked around the basement for an hour and concluded that it was rodent damage. I asked him to show me and he could not. He didn't fix anything and left. He said he needed a second guy to find the problem. Three weeks later two guys show up and one did nothing while the other found the problem. Now it was "water damage". I asked to see the water and he said there was none. All this so they can find an excuse to bill for a bad sensor in a window. I asked about the rodent damage and he had nothing to say.
ADT is a really bad company. Use anyone else as they can't be worse. ADT had horrible phone help, worse home service and nasty employee's. I can't wait for my contract to end so I can change.
3 Month Update:
ADT finally sent two service people to repair my alarm after a month with no service. The service manager insisted that the alarm was not working because rodent damage the wires and I had to pay for the repair. I agreed to pay for the service as long as his service people could show me the damage caused by the rodents. The service manager also agreed that the tech would let me know how much the repair would be before doing the service. The same smug service guy showed up and insisted that the problem was caused by rodents. I asked him to show me when he found the problem. Bottom line is that there was no rodent damage but one of the sensors in a window was not working. Now the tech said it was water damage. I asked to see the water and he could not find any. The tech said I had to pay for water damage and submitted a bill with the service order. I refused to sign the service form and threw them out. As soon as the contract is finished, I will be changing companies. The service manager is rude and abusive so there is no recourse but to change.