Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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I had ADT for over 13 years.
When it became time to upgrade my service from analog to digital, I had scheduled a sales rep to come to my house. While making the appointment for Monday March 9, I noted that on March 8th there would be a time change to Day Light Saving time ( move the clock forward one hour ). So I asked for ( 9am, just to give the sales rep time to adjust ). Well this wasn't enough time he needed another 30-40 minutes. He did call some 30 minutes before 9am and said he was running 30-40 minutes late and then said is that OK with you. This wasn't a question from him it was a statement. His attitude on the phone was more like I was there for his convenience and should accept him being late.
After several phone call during the day and being put into voice mail and on hold for the sales manager I just had enough and called to cancel my service. That person had and knew phone etiquette, but it was to late. The moment I canceled and hung up the phone, then the sales manager called.
ADT and other service providers only act when they are loosing business or when a customers get mad because of slow response problems. They should work to keep loyal customer. They should hire competent and grown up people and there should be enough of them so customers are not put on hold or into voice mail. Also service provider need to quit the phone technique of saying (we are experiencing higher than normal call volumes), bull. What they are saying is that company will not higher enough people to do the job. ADT is no different in this respect.
When it became time to upgrade my service from analog to digital, I had scheduled a sales rep to come to my house. While making the appointment for Monday March 9, I noted that on March 8th there would be a time change to Day Light Saving time ( move the clock forward one hour ). So I asked for ( 9am, just to give the sales rep time to adjust ). Well this wasn't enough time he needed another 30-40 minutes. He did call some 30 minutes before 9am and said he was running 30-40 minutes late and then said is that OK with you. This wasn't a question from him it was a statement. His attitude on the phone was more like I was there for his convenience and should accept him being late.
After several phone call during the day and being put into voice mail and on hold for the sales manager I just had enough and called to cancel my service. That person had and knew phone etiquette, but it was to late. The moment I canceled and hung up the phone, then the sales manager called.
ADT and other service providers only act when they are loosing business or when a customers get mad because of slow response problems. They should work to keep loyal customer. They should hire competent and grown up people and there should be enough of them so customers are not put on hold or into voice mail. Also service provider need to quit the phone technique of saying (we are experiencing higher than normal call volumes), bull. What they are saying is that company will not higher enough people to do the job. ADT is no different in this respect.