Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
Recent Review For ADT Security:
Alarm Basics | Articles | System Design | Device Types | Reviews | Crime Prevention Tips | Evaluation | Security Cameras
NOTE: If you are submitting an ADT alarm review, please specify the local company that installed it, if applicable.
Back To: ADT Reviews
More Home Security Resources On Alarm System Reviews.Com:
I purchased my original ADT system in 1996 and was very happy with it. In 2002, I upgraded to a newer ADT system with cell phone backup. The installers were great -- they pointed out things that the sales guys didn't seem to think about (location of motion detectors, smoke detectors, etc).
In the last 2 years, about once a quarter, the system starts beeping loudly (not the full blown alarm when something bad is happening) anywhere between 2-4am. The error is "alarm 08 Telephone alarm". Support keeps saying that it's all due to "cell tower maintenance". I've had it replaced once and then again with the whole analog/digital cutover. Nothing has changed -- it still happens about once a quarter. It went off at 3:45am this morning and woke up the whole house. (The kids are panicking, by the time they're settled we got maybe another hour of sleep.) Support again points the finger at cell tower maintenance. They say there's nothing that can be done.
I find it unreal -- does that mean that everyone in my immediate area with the cell phone backup got a wake-up call? I'm going to start looking at new systems over the weekend because I like having the security of the backup, but I can't handle the random wake-up calls...
Update:
I ended up cancelling the ADT contract -- they couldn't resolve the issue and didn't seem interested in trying to. It was disappointing. I ended up switching to another security provider and haven't had any false alarms since. I won't be going back to ADT.
In the last 2 years, about once a quarter, the system starts beeping loudly (not the full blown alarm when something bad is happening) anywhere between 2-4am. The error is "alarm 08 Telephone alarm". Support keeps saying that it's all due to "cell tower maintenance". I've had it replaced once and then again with the whole analog/digital cutover. Nothing has changed -- it still happens about once a quarter. It went off at 3:45am this morning and woke up the whole house. (The kids are panicking, by the time they're settled we got maybe another hour of sleep.) Support again points the finger at cell tower maintenance. They say there's nothing that can be done.
I find it unreal -- does that mean that everyone in my immediate area with the cell phone backup got a wake-up call? I'm going to start looking at new systems over the weekend because I like having the security of the backup, but I can't handle the random wake-up calls...
Update:
I ended up cancelling the ADT contract -- they couldn't resolve the issue and didn't seem interested in trying to. It was disappointing. I ended up switching to another security provider and haven't had any false alarms since. I won't be going back to ADT.
Home | Article Archive | Alarm Devices | Home Security Alarm Design | Before You Get A Quote | Cameras & CCTV | Crime Prevention | Evaluate Your Home Security | Just For Fun | National Alarm Reviews | Local Alarm Reviews | Review Submission | Securing Doors | Securing Windows
Contact Us Sitemap Privacy Policy
Copyright 2006-2010 Home Security
Contact Us Sitemap Privacy Policy
Copyright 2006-2010 Home Security