Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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We have had the ADT wireless security system for 18 months to date.
So far we have had 18 shut downs of the system, due to disconnect of the wireless module, one extended shut down which resulted in a break in. After trying to address this with ADT we were told that we needed to report the shut down to them (the point of a alarm in a second house is for them to report the triggers).
After trying to shut down the system we were then told it takes 30 days to shut the system off (it took less then a week to order and have it installed), and 30 days to shut down the billing, as well as a $200 dollar cancellation fee.
I would not recommend the service or the system, as it is unreliable and costly.
3 Month Update:
The conditions stated (above) still remain. In the process of switching out the service to another provider.
So far we have had 18 shut downs of the system, due to disconnect of the wireless module, one extended shut down which resulted in a break in. After trying to address this with ADT we were told that we needed to report the shut down to them (the point of a alarm in a second house is for them to report the triggers).
After trying to shut down the system we were then told it takes 30 days to shut the system off (it took less then a week to order and have it installed), and 30 days to shut down the billing, as well as a $200 dollar cancellation fee.
I would not recommend the service or the system, as it is unreliable and costly.
3 Month Update:
The conditions stated (above) still remain. In the process of switching out the service to another provider.