Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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ADT is my second alarm company and they are terrible.
I have had nothing but headaches right from the begining. They didn't set my account up correctly. They overcharged me for my monthly fee. The alarm system lost all it's programming for some strange reason and no one could fix it over the phone so they sent a technician out for $200. A supervisor told us that it would be no charge and two weeks later we get a bill for $216.00. We called the corporate office and they claim that we need to talk to the local office. We call the local office and get voicemail.
Additionally, ADT sent us a bill after the first year of our contract saying they were raising our rates. Even though we have a contracat stating a certain price. They are ripoff artists.
Update:
ADT is not any better. We finally got one billing issue resolved only to have a second and third. That issue has now been resolved but we have decided when our contract is up we will be switching. They are terrible!!!!!!!!!!!
I have had nothing but headaches right from the begining. They didn't set my account up correctly. They overcharged me for my monthly fee. The alarm system lost all it's programming for some strange reason and no one could fix it over the phone so they sent a technician out for $200. A supervisor told us that it would be no charge and two weeks later we get a bill for $216.00. We called the corporate office and they claim that we need to talk to the local office. We call the local office and get voicemail.
Additionally, ADT sent us a bill after the first year of our contract saying they were raising our rates. Even though we have a contracat stating a certain price. They are ripoff artists.
Update:
ADT is not any better. We finally got one billing issue resolved only to have a second and third. That issue has now been resolved but we have decided when our contract is up we will be switching. They are terrible!!!!!!!!!!!
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