Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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I've had ADT for a few months and thus far am completely satisfied. The Tech who installed the equipment was extremely knowledgeable, professional and courteous. Explained everything to me in detail and took his time in making sure we understood how the system works and if we had any question. I couldn't say enough about how pleased my husband and I were with the experience.
I've called customer service to ask questions and each time received the same good and friendly service.
Our tech told us that we should test the system each week or at least once a month just to make sure there are no issues with the equipment. So I would assume that it is the CUSTOMERS' responsibility to make sure that the system is in good working order. I read complaints from other posters on this forum blaming ADT for not knowing that their system was malfunctioning. Perhaps if they checked their own systems, they would have discovered the problem!
Perfectly happy thus far with our equipment and service from ADT.
I've called customer service to ask questions and each time received the same good and friendly service.
Our tech told us that we should test the system each week or at least once a month just to make sure there are no issues with the equipment. So I would assume that it is the CUSTOMERS' responsibility to make sure that the system is in good working order. I read complaints from other posters on this forum blaming ADT for not knowing that their system was malfunctioning. Perhaps if they checked their own systems, they would have discovered the problem!
Perfectly happy thus far with our equipment and service from ADT.