Review For: ADT Security Services
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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My wife and I had an ADT system installed in our home several years ago. The salesperson recommended a combination of "hard-wired" window sensors as well as some motion detectors. The motion detectors were supposed to be compatible with small pets (we have two cats), but as it turned out, the movements of our cats WOULD set off the motion detectors. Adding to our disappointment, the alarm installer drilled through the ROOF of our house in two places (with the longest drill bit I have even seen) during the installation, and did not return to fix the roof as promised. My calls to the service department to "adjust" the motion detectors went unresolved.
Fast-forward, and we have completed our two-year service agreement. We were only able to use part of the alarm (due to the motion detector problem). We decide that perhaps we will add some wireless window sensors to those vulnerable areas (due to the failed motion detectors) -- but guess what? ADT REFUSES to sell me any additional sensors compatible with the alarm I ALREADY PURCHASED UNLESS I re-enroll in a *new* two-year monitoring contract! Outrageous! ADT is essnetially holding any addtional parts "hostage" unless I "re-up" a contract with them! I wonder if ADT is violating some consumer laws by doing this?
Ironically, I feel like ADT ARE the criminals I want to keep out of my home!
Update:
I have had no further contact with the alarm company since my post; therefore, the original post still accurately reflects my experiences/feelings.
Fast-forward, and we have completed our two-year service agreement. We were only able to use part of the alarm (due to the motion detector problem). We decide that perhaps we will add some wireless window sensors to those vulnerable areas (due to the failed motion detectors) -- but guess what? ADT REFUSES to sell me any additional sensors compatible with the alarm I ALREADY PURCHASED UNLESS I re-enroll in a *new* two-year monitoring contract! Outrageous! ADT is essnetially holding any addtional parts "hostage" unless I "re-up" a contract with them! I wonder if ADT is violating some consumer laws by doing this?
Ironically, I feel like ADT ARE the criminals I want to keep out of my home!
Update:
I have had no further contact with the alarm company since my post; therefore, the original post still accurately reflects my experiences/feelings.
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