I was checking my alarm on last week and I received a call from ADT.
They asked their usual questions and I told the representative who I was and gave her my code. I told her I had made a mistake and asked her would she still have to call the police and she said no since everything appeared to be ok, but five minutes later the police came.
Then I received a letter warning from the police department. My question is why did the representative call the police when we had already talked. Then I get another call about fifteen later with the same questions. What is the problem with customer service?
Now I have a false alarm on my account with PG Police department. Do you know I can be charge up to $300 for something I thought was already corrected.
They asked their usual questions and I told the representative who I was and gave her my code. I told her I had made a mistake and asked her would she still have to call the police and she said no since everything appeared to be ok, but five minutes later the police came.
Then I received a letter warning from the police department. My question is why did the representative call the police when we had already talked. Then I get another call about fifteen later with the same questions. What is the problem with customer service?
Now I have a false alarm on my account with PG Police department. Do you know I can be charge up to $300 for something I thought was already corrected.
Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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