I called ADT to get a quote for home alarm system for my new home and their sales rep from corporate office called me.
I gave her my exact requirements and she quoted me a price - $200 rebate which was very expensive as compared to another companies I got a quote from, for a similiar system. I mentioned about the quotes from another company and she told me that she will call me back after consulting her manager. Few days later she quoted me a price and I asked for more discount, so finally after couple of days of negotiation she called me with a best possible quote approved by her manager. Although it was still expensive as compared to other alarm companies, but I fell for ADT Brand name thinking I am getting the best. I agreed and she came to my home, we signed the contract and scheduled the installation. Just a day before installation at 05:00 P.M. she called me and told me that her manager who approved the quote had to go on vacation and the area manager working on her manager's behalf does not approve the contract and ADT cannot install the system tomorrow. She will talk to her boss when he comes back from vacation and get it approved. This is not what we expect from so called No 1 company called ADT. I had already taken a day off to get the instalation done. After call from sales rep I told my manager that I will come to office tomorrow. Now to make things worse further, next morning ADT installer called me and told that he will be there between 12-2 P.M. as agreed upon earlier. So I thought the things have been sorted out and called my boss that I am off today (she was annoyed). Nobody turned up or gave me a call to inform they are not coming. After I called them twice their Area Manager called me to apologise and said that they cannot accept the contract as if I am the one who wrote it.
If ADT is so much commited to ignore their written contract and so careless to respond to their customers, how can you trust such a company to save your lives and property in emergency situations. They are hopeless, never even think for getting their security system or monitoring service from them. Even local companies are far better committed than ADT.
I gave her my exact requirements and she quoted me a price - $200 rebate which was very expensive as compared to another companies I got a quote from, for a similiar system. I mentioned about the quotes from another company and she told me that she will call me back after consulting her manager. Few days later she quoted me a price and I asked for more discount, so finally after couple of days of negotiation she called me with a best possible quote approved by her manager. Although it was still expensive as compared to other alarm companies, but I fell for ADT Brand name thinking I am getting the best. I agreed and she came to my home, we signed the contract and scheduled the installation. Just a day before installation at 05:00 P.M. she called me and told me that her manager who approved the quote had to go on vacation and the area manager working on her manager's behalf does not approve the contract and ADT cannot install the system tomorrow. She will talk to her boss when he comes back from vacation and get it approved. This is not what we expect from so called No 1 company called ADT. I had already taken a day off to get the instalation done. After call from sales rep I told my manager that I will come to office tomorrow. Now to make things worse further, next morning ADT installer called me and told that he will be there between 12-2 P.M. as agreed upon earlier. So I thought the things have been sorted out and called my boss that I am off today (she was annoyed). Nobody turned up or gave me a call to inform they are not coming. After I called them twice their Area Manager called me to apologise and said that they cannot accept the contract as if I am the one who wrote it.
If ADT is so much commited to ignore their written contract and so careless to respond to their customers, how can you trust such a company to save your lives and property in emergency situations. They are hopeless, never even think for getting their security system or monitoring service from them. Even local companies are far better committed than ADT.
Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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