We have been covered by ADT for nearly a year. I have set off the alarm accidentally a couple of times. Once I walked out the door to take the dogs to the curb to pee, and I forgot to disarm. When I returned to our drive I heard this horrid sound and wondered, "What the heck is that?" Of course it was our alarm and the phone was ringing as I ran in. The company had called gotten no answer, called my husbands cell and he instructed ADT to call the house again before calling the police because it might be me taking the dogs out. All of this happened very very quickly.
We also have one dog who can leap to stupendous heights and sets off the alarm when we are gone. He only sets off one specific motion detector and ADT has worked with us on solutions.
ADT has been professional every time I have had contact with them. The problems I am reading here seem to be primarily with the installer. Call that business and complain there, or if it is a solo guy then call ADT and complain about the installer. I agree the system can be complex to understand, especially if you have had installed a system with special requirements such as we have. I did read ALL of the paper work I was given, I did READ the instructions on how to use the control panel properly. The "I hate ADT!" reviews are of no help whatsoever.
I would appreciate more clear reviews that could be of help to the next reader. I would also appreciate reviews that explain how they use the specialty services and monitoring. I don't have any of that and wonder if it would be useful?
I am a consumer not an employee. We live in a new house and this is my first alarm system.
We also have one dog who can leap to stupendous heights and sets off the alarm when we are gone. He only sets off one specific motion detector and ADT has worked with us on solutions.
ADT has been professional every time I have had contact with them. The problems I am reading here seem to be primarily with the installer. Call that business and complain there, or if it is a solo guy then call ADT and complain about the installer. I agree the system can be complex to understand, especially if you have had installed a system with special requirements such as we have. I did read ALL of the paper work I was given, I did READ the instructions on how to use the control panel properly. The "I hate ADT!" reviews are of no help whatsoever.
I would appreciate more clear reviews that could be of help to the next reader. I would also appreciate reviews that explain how they use the specialty services and monitoring. I don't have any of that and wonder if it would be useful?
I am a consumer not an employee. We live in a new house and this is my first alarm system.
Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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