We have had our ADT system for a month now. I researched two companies prior to choosing ADT: Vector and ADT. Vector pushed the leased systems and didn't want to do window contacts (just glass break and motion sensors). ADT would sell me the system (I would own it) and would do door contacts, window contacts, glass break and a motion sensor. Since I knew the ADT name and liked the fact that they would do the window contacts, I chose to go with ADT. (Same prices from both companies.)
The installation was simple. Took several hours, but everything went as planned. I armed over 20 windows and many doors (plus motion and glass sensors). The system cost about $2000 when all was said and done.
I'm not sure why so many people are unhappy with their service. I would recommend going with an ADT system (and not going through a dealer...just go straight to ADT). I would also recommend testing your alarm once a month. My system is an ADT system (not through a dealer.)
3 Month Update:
We've had the ADT system for over 3 months now. No problems at all. Last week my "big alarm" went off. I didn't shut my door leading to the garage tight enough (a problem I have with that door if I don't deadbolt it) and after I left the house, the "big alarm," as I call it, went off. ADT called my house. I was not home. Then they called my cell phone and told me my alarm was going off. I had just left my house 4 minutes before they called my cell phone, so I was able to let them know they did not need to call the police (they asked if they should send the police). ADT told me which door was open and I knew it was my fault. I didn't shut it properly.
I was pleased with the false alarm call and it's nice knowing they were so quick to call both my numbers.
The installation was simple. Took several hours, but everything went as planned. I armed over 20 windows and many doors (plus motion and glass sensors). The system cost about $2000 when all was said and done.
I'm not sure why so many people are unhappy with their service. I would recommend going with an ADT system (and not going through a dealer...just go straight to ADT). I would also recommend testing your alarm once a month. My system is an ADT system (not through a dealer.)
3 Month Update:
We've had the ADT system for over 3 months now. No problems at all. Last week my "big alarm" went off. I didn't shut my door leading to the garage tight enough (a problem I have with that door if I don't deadbolt it) and after I left the house, the "big alarm," as I call it, went off. ADT called my house. I was not home. Then they called my cell phone and told me my alarm was going off. I had just left my house 4 minutes before they called my cell phone, so I was able to let them know they did not need to call the police (they asked if they should send the police). ADT told me which door was open and I knew it was my fault. I didn't shut it properly.
I was pleased with the false alarm call and it's nice knowing they were so quick to call both my numbers.
Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
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