ADT installed equipment that didn't work and charged me monthly to monitor the system that they never monitored.
I discovered this after an alarm activation. More than an hour after the alarm was set off, I spoke with ADT and notified them that the alarm was going off - not the other way around. They never called me, my wife, or the police. They had no record of the alarm going off at all. They refused to fix repeated equipment problems and ultimately I had to contact the Contractors State License Board to force them to fix the malfunctioning equipment. The customer service and product is terrible.
Do not be fooled into a false sense of security and do not do business with ADT if your security is important to you.
I discovered this after an alarm activation. More than an hour after the alarm was set off, I spoke with ADT and notified them that the alarm was going off - not the other way around. They never called me, my wife, or the police. They had no record of the alarm going off at all. They refused to fix repeated equipment problems and ultimately I had to contact the Contractors State License Board to force them to fix the malfunctioning equipment. The customer service and product is terrible.
Do not be fooled into a false sense of security and do not do business with ADT if your security is important to you.
Review For: ADT Security Services (Con't)
This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
Recent Review For ADT Alarms (con't):
Alarm Basics | Articles | System Design | Device Types | Reviews | Crime Prevention Tips | Evaluation | Security Cameras
NOTE: If you are submitting an ADT alarm review, please specify the local company that installed it, if applicable.
Back To: ADT Reviews
More Home Security Resources On Alarm System Reviews.Com:
Home | Article Archive | Alarm Devices | Home Security Alarm Design | Before You Get A Quote | Cameras & CCTV | Crime Prevention | Evaluate Your Home Security | Just For Fun | National Alarm Reviews | Local Alarm Reviews | Review Submission | Securing Doors | Securing Windows
Copyright 2006-2009 Home Security