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This ADT customer review has been submitted anonymously by a present or former ADT burglar alarms client. Please note that ADT uses a sub-dealer program, which usually means that a local company will install and service your alarm, and ADT will monitor it. So a review listed here may not be for or against corporate ADT, but a completely independent local dealer. If you submit a review, please indicate whether the review is regarding ADT corporate, or the local company who installed your system.
NOTE: If you are submitting an ADT alarm review, please specify the local company that installed it, if applicable.
NOTE: If you are submitting an ADT alarm review, please specify the local company that installed it, if applicable.
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Quite a few of these posts are clearly from competitors or people who do not have a clue.
As one posted, a "third party" installed their system. 3rd party dealers sell and install ADT alarm equipment, however you cannot lay installation errors and problems at the door of ADT if you purchased from a 3rd party salesperson.
I moved into a house that had an existing system that had been installed by a 3rd party per the previous owner and I contacted ADT proper about turning it on since I could not figure it out. An ADT rep came out and inspected my system, and we both had to laugh about where the control box was located, under the house in a 3 foot crawlspace. I was told ADT usually positions it for easy access to the owner as well as any service reps, like in a closet. I had no problem with the monthly monitoring, I didn't need any extra equipment and the installer came within a few days and checked all the wiring, moved the control box to a smarter place and I have had no problem since.
People should be wary of 3rd party "con men" as someone put it and go direct to the source. If an ADT salesperson sells it to you, ADT installs it, not some local yokel.
As one posted, a "third party" installed their system. 3rd party dealers sell and install ADT alarm equipment, however you cannot lay installation errors and problems at the door of ADT if you purchased from a 3rd party salesperson.
I moved into a house that had an existing system that had been installed by a 3rd party per the previous owner and I contacted ADT proper about turning it on since I could not figure it out. An ADT rep came out and inspected my system, and we both had to laugh about where the control box was located, under the house in a 3 foot crawlspace. I was told ADT usually positions it for easy access to the owner as well as any service reps, like in a closet. I had no problem with the monthly monitoring, I didn't need any extra equipment and the installer came within a few days and checked all the wiring, moved the control box to a smarter place and I have had no problem since.
People should be wary of 3rd party "con men" as someone put it and go direct to the source. If an ADT salesperson sells it to you, ADT installs it, not some local yokel.
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