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I worked for ADT in the billing dept. and well all the stories I read here on this review site.... well I've heard them all and well it kind of makes me chuckle to reminisce. Word of advice, with any company including ADT....(read the entire comment)
I worked for ADT in the billing dept. and well all the stories I read here on this review site.... well I've heard them all and well it kind of makes me chuckle to reminisce. Word of advice, with any company including ADT....(read the entire comment)
Occasionally at Alarm System Reviews.Com, we receive helpful reviews and "inside info" emails from employees of home security companies (Usually former salespeople, monitoring staff or customer service reps). Some wish to defend their employers, others might want to confirm an alarm company's less than stellar reputation. We usually post the reviews in the appropriate section, but we found the reviews for ADT below especially helpful / informative and decided they deserved their own section on the site:
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I can proudly say that I am employed by ADT. Along with the technician's review, I'm equally as disgusted by what people are saying about ADT's services without realizing that you get what you pay for....(read the entire comment)
I can proudly say that I am employed by ADT. Along with the technician's review, I'm equally as disgusted by what people are saying about ADT's services without realizing that you get what you pay for....(read the entire comment)
ADT Employees Speak Out:
Do you or did you once work for ADT or any other alarm company? We welcome your opinions! All reviews and comments can be posted on our review submission page. Our regular visitors can find more information about ADT here: ADT Customer Reviews You may also find this page useful: What To Expect During Your ADT Sales Call
I am an ADT Corporate installer currently... A few differences between US and BRINKS... We (ADT) will basically leave your system for you to own after you have fullfilled your 3 year contract. The panel is not propriatory, just the....(read the entire comment)
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Some comments from an ADT employee to help encourage common courtesy between prospective clients and sales reps, at ADT and elsewhere....(read the entire comment)
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For 20 years I was one of the top ADT Security Consultants. Over this time I met with and helped set up protection for thousands of homeowners. I believe ADT is....(read the entire comment)
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I know a lot of this has been stated on this board, but I think a little clarification is in order. First and foremost, pay attention to....(read the entire comment)
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For 20 years I was one of the top ADT Security Consultants. Over this time I met with and helped set up protection for thousands of homeowners. I believe ADT is....(read the entire comment)
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I know a lot of this has been stated on this board, but I think a little clarification is in order. First and foremost, pay attention to....(read the entire comment)
As an Employee of ADT, I can attest to some of the horror stories. They do happen, much to my dismay. But as someone else stated, it is a very large company, and the vast majority of customers do get service as promised....(read the entire comment)
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For all of you people who think ADT technical representatives try to con you into having a service visit to make the company money, you are sorely mistaken. If an ADT employee receives 100 calls per day they can only make a work order for 15 of those people without being penalized. The company actually loses money on service calls and thats why employees must meet that strict standard.
I'm not going to lie, for the almost 2 years that I worked there I did receive my fair share of unhappy customer's and HONESTLY very few were actually the fault of ADT. Most of the unhappy calls I received were due to people not testing their system. If your system is not communicating, we don't know. We only monitor active signals if your system isn't sending us a signal we don't know its there, YOU MUST TEST YOUR SYSTEM.
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Most of these reviews are obviously written by the competition as they are stating non-truths. I DO work for ADT Corporate and here are the ONLY TRUE facts, many of which you can find on the back of any contract....(read the entire comment)
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As an employee of ADT I hear many different things about many different companies. I see anywhere from 35-55 potential customers a day....(read the entire comment)
For all of you people who think ADT technical representatives try to con you into having a service visit to make the company money, you are sorely mistaken. If an ADT employee receives 100 calls per day they can only make a work order for 15 of those people without being penalized. The company actually loses money on service calls and thats why employees must meet that strict standard.
I'm not going to lie, for the almost 2 years that I worked there I did receive my fair share of unhappy customer's and HONESTLY very few were actually the fault of ADT. Most of the unhappy calls I received were due to people not testing their system. If your system is not communicating, we don't know. We only monitor active signals if your system isn't sending us a signal we don't know its there, YOU MUST TEST YOUR SYSTEM.
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Most of these reviews are obviously written by the competition as they are stating non-truths. I DO work for ADT Corporate and here are the ONLY TRUE facts, many of which you can find on the back of any contract....(read the entire comment)
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As an employee of ADT I hear many different things about many different companies. I see anywhere from 35-55 potential customers a day....(read the entire comment)