"As an Employee of ADT, I can attest to some of the horror stories. They do happen, much to my dismay. But as someone else stated, it is a very large company, and the vast majority of customers do get service as promised".
ADT Employees Speak Out (Con't):
Do you or did you once work for ADT or any other alarm company? We welcome your opinions! All reviews and comments can be posted on our review submission page. Our regular visitors can find more information about ADT here: ADT Customer Reviews You may also find this page useful: What To Expect During Your ADT Sales Call
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ADT Employee
Comments -All
ADT Employee
Comments -All
Back To:
ADT Employee Comments -All
ADT Employee Comments -All
However, things DO happen where we cannot get a technician to a site 30 minutes ago. People need to understand that we are going to put a customer who's alarm is sounding ahead of a low battery in terms of service. Also, when we call you to reschedule an appointment and tell you our tech was taken to the hospital this morning for a heart attack, please be a better person. Do not get vulgar with us, do not demand someone else come out, do not tell us to drive to his home and take a part off of his truck, and do not blame us for wasting your time. In terms of business, ADT just lost 8 hours worth of work orders, and set us another day out on our backlogged service.
As a representative, screaming customers are not what I look for. Neither does anyone else in any company. If there were another way to get you service, we would make it happen. However, we cannot bump another customer no matter how much you scream at us.
Most of all, please read your contract. You signed it, and you should have read it before. For example, Service Plans cover service due to basic wear and tear during our hours - not yours. Every area is Monday-Friday, 8-5. Some areas have 8-8, and some even have Saturdays, and in a few cases Sundays. If we tell you "I'm sorry, but we do not have any appointments in your area on Saturdays" or, "ADT cannot promise you a 1 hour time frame", understand that the world is dynamic, and a tech might be caught in traffic, neck deep in wiring problems or a fried circuit board. We are not simply trying to make another customer irate, although it does happen. Your contract also covers canceling your system before your contract is up. Again, you signed it acknowledging that you will pay the fee's if you do decide to end your contract.
Most of all, please read your contract. You signed it, and you should have read it before. For example, Service Plans cover service due to basic wear and tear during our hours - not yours. Every area is Monday-Friday, 8-5. Some areas have 8-8, and some even have Saturdays, and in a few cases Sundays. If we tell you "I'm sorry, but we do not have any appointments in your area on Saturdays" or, "ADT cannot promise you a 1 hour time frame", understand that the world is dynamic, and a tech might be caught in traffic, neck deep in wiring problems or a fried circuit board. We are not simply trying to make another customer irate, although it does happen. Your contract also covers canceling your system before your contract is up. Again, you signed it acknowledging that you will pay the fee's if you do decide to end your contract.