ADT Security | ADT Corporate Vs Authorized ADT Dealers

"This post is to clarify that (ADT's Review Section) was intended to host reviews for the company ADT (American District Telegraph) Security Services Incorporated. Companies such as "Protect Your Home", "A Deterrent Technology", "ADS Security Inc." (based in Riverside, California, aka homesalarm.com), etc. are all ADT authorized dealers. Reviews for these companies should be posted on their respected pages.

ADT authorized dealers are completely seperate entities from that of ADT Security Services Inc. and should be contracted at your own risk. ADT security services does not employ, train, background check, drug screen or use any other method to pre-screen any and all sales reps and or installers sent to your home by an authorized dealer. Therefore, it is your responsibility as a consumer, to ask each and every individual seeking entry into your home for proper identification/licensing. (Some) ADT authorized dealers will identify themselves as official ADT Security Services Inc. employees and may even wear ADT gear and fabricate official ADT badges. If you as a consumer would like to verify the identity of any individual representing themselves as an ADT corporate employee, please pick up the phone and dial 1-800-ADT-ASAP or contact an official ADT Security Services employee through ADT.com before granting an individual entry to your home.

Furthermore, the equipment installed by ADT authorized dealers is not official ADT product. The equipment installed in your home by ADT authorized dealers is not provided to them by ADT Security Services Inc. and may not meet the desired specifications nor capabilities of alarm systems installed in your home directly by ADT Corporate.

Equipment purchased from an ADT authorized dealer is often times non-compatible with official ADT product, and in the future may result in you having to purchase new equipment if your account is sold to ADT Security Services Inc.(this may include devices such as window/door contacts, motion detectors, etc.). Be advised that equipment purchased from ADT authorized dealers may be refurbished and/or left over parts from another individual's order. If a problem were to occur with your equipment after being sold to ADT Security Services Inc., ADT Security Services may not be responsible for repairing or replacing your equipment".

We Also Received This Message From Scott Huxley Of Apex Direct (Canada):

Hello, our company Apex Direct has been an Authorized ADT Dealer in Canada for the past 6 years www.apexdirect.ca/caa and I came across your website which showed a comparison of ADT Corporate and ADT Dealers and there are a few points that are not accurate.

1) In Canada our installers have been trained as per ADT standards and must go through an install audit process by ADT Corporate before being able to install for ADT.

2) ADT has strict guidelines around the approved panels that an ADT dealer can install which are limited to GE, Honeywell and DSC product all of which is tier one security equipment and completely compatible with ADT equipment and monitoring, the majority of dealers are extremely reputable and only use new equipment, in fact I do not believe you can purchase refurbished tier 1 security equipment in Canada. (this concept of dealers installing refurbished non standard security equipment had been perpetuated by ADT Corporate sales staff for years as a means to compete with the dealer channel who as a general rule have been providing better equipment deals and pricing).

As an ADT dealer we are responsible for servicing the equipment we install for the first 90 days at which time ADT corporate will service the equipment, ADT covers parts and labour warranty on all dealer installed equipment after 90 days and will ensure the equipment is working properly at no cost to the consumer as long as they are monitored by ADT.